Not receiving email activity report emails

  • Resolved aldociana

    (@aldociana)


    1 year, 9 months ago

    Hello,

    I have installed your plugin on all of my sites, and I really like it. However, I have a problem with an e-commerce site: since 18/02, I have not been receiving any emails regarding periodic reports.

    I have already tried using the diagnostic tools:

    • “Send a test email from this WordPress server to an email address” works, as I receive the email saying “Your test email was sent to the requested email address. The result we received from the WordPress wp_mail() function was: True.“
    • “Send a test activity report email” on the other hand, I don’t receive it, even though it says “Test email sent successfully“. I have already checked my spam folder and tried sending the report email to different email addresses, but it is not received in any of them.

    What can I do?

    Thank you and have a good day.

    The page I need help with: [log in to see the link]

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