Not Receiving email

  • Resolved azadc1508

    (@azadc1508)


    6 years, 8 months ago

    Hello I am not receiving email notification whenever some one generate ticket. Please let me know where I have to do setting that if somebody generate ticket I got email for that ticket generation.

    Thanks

    The page I need help with: [log in to see the link]

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  • Hi,

    Please note that email notification on ticket creation is a premium feature. In premium version, we have a trigger functionality which enables the notification email to agent or admin whenever a new ticket is created.

    In the basic version, the customer will receive an email whenever an agent replies to his ticket.

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