Not receiving donation money via strip account

  • Resolved neda1987

    (@neda1987)


    1 year, 4 months ago

    Hi,

    we are recently using the Give wp plugin i our website and linked it to our strip account. Unfortunately, when donator donating any money it’s not coming to our account. We really don’t know what’s the issue!!! We checked everything and really need help with this issue.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @neda1987.

    Glad you reached out.

    I tested your form right now and it worked by declining my test credit card, which makes me think that it’s working as expected.

    Can you give me steps to replicate the issue you are facing? Also, is there a staging site where we can see the problem and replicate it without using real money?

    ?A staging site is an exact copy of your live site, but that is hidden from other users and that people use to test things before modifying the live site. Creating a staging site may not be easy, so your hosting company will be able to help you with that since they have access to your server and site.

    Looking forward to helping you get to the bottom of this!

    Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @neda1987.

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
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