Not receiving contact forms OR failure notices

  • Resolved gatehealing

    (@gatehealing)


    4 months ago

    I just found out that potential customers have been filling out my forms, but I am NOT getting them. The service used to work fine, but I have no idea when it stopped, but can see that all of my logs are showing failed emails for at least a month. This is how I get new clients. This makes me look unresponsive to new customers. How do I fix this?

    Server Response

    {
    “code”: 422,
    “message”: “Unauthorized”,
    “errors”: [
    “Unauthorized”
    ]
    }

    Token Validity Invalid. Please re-authenticate

    How am I supposed to know that the token became invalid if I’m not able to get emails? I have turned off my contact form and just have my email listed until this gets fixed. Looking at re-authenticating it seems to be a rather involved process. How often do I have to do this? How can I get notifications that it needs to be done if when it needs to be done the email won’t make it to me?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter gatehealing

    (@gatehealing)

    Hello?

    Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @gatehealing,

    First, I would like to apologize for the delayed response.

    You can enable an email-sending error notification feature that can alert the admin in case of failed email deliveries. You can use Telegram for this purpose. Here’s a guide on how to set this up:?https://fluentsmtp.com/docs/email-sending-error-notification-telegram/

    Since you’re using a Microsoft Connection I guess, such error messages can sometimes occur due to changes in account policies, permissions, or credentials. To resolve this, I recommend that you check for any recent changes in your account and reconfigure the connection.

    Please let me know if you have any other questions or if the issue persists.

Viewing 2 replies - 1 through 2 (of 2 total)
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