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Resolved ambitiouslyalexa
(@ambitiouslyalexa)

2 years, 8 months ago

I just discovered, after several months, that I do not receive ANY contact form submissions via my email. When I looked under entries, there are about 100 emails I had no idea about because I never received them. Well that’s great!

How can I actually get the contact form to send the submissions over to my email address so I can actually view them when I get them? I would think this would be a basic feature!

So far I already went under All forms > “edit” on the form I’m having the issue with > settings > email > and ensured that my “to address” was set to my email [email protected]. Still, when I submit something to the contact form it does not get relayed over to my email inbox.

What is going on with that?

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Amrit Kumar Shrestha
(@shresthauzwal)

2 years, 8 months ago

Hi @ambitiouslyalexa,

Could you please go through this documentation https://docs.wpeverest.com/everest-forms/docs/how-to-white-list-domains-for-email?

If this does not help you fix your issues, please let us know we will get back to you accordingly.

Regards!

Thread Starter ambitiouslyalexa
(@ambitiouslyalexa)

2 years, 8 months ago

I looked at the documentation and I don’t have the option to do what it’s saying.

Under my form builder, I went to field options > advanced options and I do not see “whitelisted domains.” I only have placeholder text, default value, and CSS classes. I made sure my plugin was updated to the latest version and still, nothing.

Plugin Support Amrit Kumar Shrestha
(@shresthauzwal)

2 years, 8 months ago

Hi @ambitiouslyalexa,

Sorry for the previous message; we provided the incorrect documentation link, which added to the confusion.

The correct link is https://docs.wpeverest.com/everest-forms/docs/emails-are-not-being-delivered. Please carefully read the documentation.

Regards!

Thread Starter ambitiouslyalexa
(@ambitiouslyalexa)

2 years, 8 months ago

I just went through that and all of my settings were already filled out exactly like that document says to do. It’s gotta be something else.

Plugin Support Amrit Kumar Shrestha
(@shresthauzwal)

2 years, 8 months ago

Hi @ambitiouslyalexa,

Could you please export the form and provide us? We will look into it in our testing environment and get back to you accordingly. For how to import/export form, please check this documentation https://docs.wpeverest.com/everest-forms/docs/how-to-import-export-forms/.

Regards!

Plugin Support Amrit Kumar Shrestha
(@shresthauzwal)

2 years, 8 months ago

Hi @ambitiouslyalexa,

Since we did not get a response from your end, we are marking this thread as resolved as we believe the things mentioned here are now resolved. Please create a new support thread if needed.

Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

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