Not Receiving Contact form Messages

  • Hi,

    As reported by several people on this page, a few sites I volunteer to manage have stopped receiving messages sent via Contact Form 7. These include destination email addresses on gmail and on non-gmail systems. (The one provided above is my test site.)

    It appears that Contact Form no longer allows the email domain-address to be different than the site domain. Until now, it flagged this as a problem but didn’t disallow it.

    However, when I try testing a new email address which is the *main* email address of the site (recently changed and confirmed), Contact Form still treats it as an invalid address, stating: “Sender email address does not belong to the site domain.” Yet, the email address IS the official email of the site…

    Had Contact Form not rejected the revised email address, and the message was not received, the problem could be explained as somewhere else in the system. But this isn’t likely to be the case: when the mail site address is rejected, the problem appears to be with Contact Form.

    As several of us are now without a functioning contact capability, please respond to our plight in a timely manner so that we can have this essential function operating properly.

    Thank you,
    JF

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    See FAQ about Configuration Validator

    Thread Starter Josefus Flavius

    (@josefus-flavius)

    UPDATED BELOW:

    Thank you very much — I really appreciate your advice.

    The only reported error is the following:
    “Sender email address does not belong to the site domain.”

    Just to be absolutely clear, here are my settings under the Mail tab:

    TO [email protected] // this is the site’s official email address

    FROM [your-name] <[your-email]> // I think this is how the form has been set for a long time — or maybe it was a revision made in the recent update? — but now it appears this is flagged as an error (the box is shown in red). I thought this picks up the message author’s address and therefore it need not be a my-site.com email address. No?

    UPDATE:

    I believe I corrected the error by revising the Mail tab as follows:

    TO [email protected]

    FROM [your-name] [email protected]

    The error message is now gone.

    However, when I tried using the TO address as gmail (as in your example, here:
    https://contactform7.com/admin-screen/), gmail seems to be blocking it. Until very recently, gmail worked very well with CF7.

    I could really use help to correct this last problem.

    Thank you again,
    JF

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    gmail seems to be blocking it

    Why do you think so? Is there any specific problem or you see some error messages?

    Thread Starter Josefus Flavius

    (@josefus-flavius)

    Simple: When I use an email address associated with the website and based on the hosting server, I get the CF7 messages. When a gmail address is specified, I don’t get them.

    I believe it might have to do with spam. I am going to use the server’s email addresses and have gmail pick up that mail. I will use the server’s spam filters.

    I will also add Flamingo, to make sure I’m not losing any mail. Am I correct to assume that Flamingo will save all mail, including the spam that gets thru the built-in Input Verification?

    Thank you again for your help!
    JF

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Yes, Flamingo saves all messages including ones failed to send or ones marked as spam.

Viewing 5 replies - 1 through 5 (of 5 total)
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