Working in test mode but not stripe?live?mode
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I’ve been with Stripe support about the pre-auth issue, below is their reply: (I gave an example in test mode where there is a uncaptured transaction of ￡150)
Support:
I’m comparing the two transactions and I found out that the capture_method on the test mode is manual while on the live mode it’s automaticIf you check here https://dashboard.stripe.com/payments/pi_3QwWr8RsC06agrkg09ZsTF5L and you scroll down to the all activity,
Click on where it says “A new payment pi_3QuBQPRsC06agrkg1htsSPzN for ￡150.00 was created” you will see on the event data that the “capture_method”: “manual” is on the test mode.
But here on the live mode https://dashboard.stripe.com/payments/pi_3QwWr8RsC06agrkg09ZsTF5L. If you click this “A new payment pi_3QwWr8RsC06agrkg09ZsTF5L for ￡107.50 was created” you will see that the “capture_method”: “automatic_async” is the one used.
Me:
Can I just implement what you mentioned above?Support:
you can easily do that if you’re creating the charge using the Stripe API, that’s why I was asking earlier how was the charge created. But since this was created through WooCommerce, they actually have their own set of API codes on their end and also some that they use to integrate with Stripe’s codes.And that one we cannot just edit or at least not that I know of since I’m not an expert with the process that WooCommerce have for their codes.
Me:
So I will check with woo-commerce regarding the settings?Support:
Yes and if they determine that it still needs Stripe intervention, you can have them contact us directly and provide the Case ID 20442591 for this conversation for reference, provide your account id(acct_1Qb96CRsC06agrkg) as well and we will work with them to solve your concern.The page I need help with: [log in to see the link]
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Hi @humnanaeem ,
I understand you’re seeing differences between test and live transactions in your WooCommerce Stripe integration, specifically with the
capture_methodsetting.Here’s a quick breakdown of how
capture_methodworks:- Automatic Capture: Charges are captured immediately upon authorization.
- Manual Capture: Charges are authorized but require manual capture within a set timeframe (typically seven days) before the authorization expires.
It looks like in test mode,
capture_methodis set to manual, while in live mode, it’s automatic_async. To ensure Automatic Capture is enabled for both, head over to:WooCommerce > Settings > Payments > Stripe
Then, check the “Issue an authorization on checkout, and capture later” setting. If this is checked, it means payments require manual capture. Unchecking it will ensure payments are captured automatically.
I hope this helps!
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