Not receiving confirmation emails for some orders

Hi @humnanaeem,

I understand how frustrating this can be, especially when it affects your business. To help narrow down the issue, please install the WP Mail Logging plugin to check if order confirmation emails are being triggered.

Also, check your spam or junk folder to see if the emails are being filtered there and ensure that your admin email for receiving these notifications is correct and matches your domain.

If everything looks fine, please let me know if WP Mail Logging shows the emails being triggered. You can also try placing a test order to confirm if the email got sent out and share your system status report from WooCommerce > Status > Get status > Copy for support with your feedback.

` WordPress Environment</p> <p>WordPress address (URL): https://code8dubai.com<br>Site address (URL): https://code8dubai.com<br>WC Version: 9.6.2<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.9.2<br>Log Directory Writable: ?<br>WP Version: 6.7.2<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: ? Server Environment</p> <p>Server Info: Apache<br>PHP Version: 8.2.27<br>PHP Post Max Size: 100 MB<br>PHP Time Limit: 3600<br>PHP Max Input Vars: 10000<br>cURL Version: 7.81.0<br>OpenSSL/3.0.2</p> <p>SUHOSIN Installed: –<br>MySQL Version: 8.0.40-31<br>Max Upload Size: 50 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database</p> <p>WC Database Version: 9.1.4<br>WC Database Prefix: wp_<br>Total Database Size: 86.97MB<br>Database Data Size: 51.51MB<br>Database Index Size: 35.46MB<br>wp_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 0.13MB + Index: 0.05MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.67MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_actions: Data: 15.05MB + Index: 11.11MB + Engine InnoDB<br>wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_logs: Data: 6.02MB + Index: 5.03MB + Engine InnoDB<br>wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_comments: Data: 0.27MB + Index: 0.31MB + Engine InnoDB<br>wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB<br>wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_e_submissions: Data: 0.08MB + Index: 0.27MB + Engine InnoDB<br>wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_e_submissions_values: Data: 0.14MB + Index: 0.03MB + Engine InnoDB<br>wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_automation_runs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_scheduled_tasks: Data: 0.28MB + Index: 0.23MB + Engine InnoDB<br>wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_subscriber_segment: Data: 0.22MB + Index: 0.19MB + Engine InnoDB<br>wp_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_subscribers: Data: 3.52MB + Index: 4.48MB + Engine InnoDB<br>wp_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_options: Data: 3.45MB + Index: 0.13MB + Engine InnoDB<br>wp_postmeta: Data: 2.14MB + Index: 0.55MB + Engine InnoDB<br>wp_posts: Data: 2.17MB + Index: 0.22MB + Engine InnoDB<br>wp_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_stockalert_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB<br>wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_usermeta: Data: 4.48MB + Index: 4.02MB + Engine InnoDB<br>wp_users: Data: 3.52MB + Index: 3.55MB + Engine InnoDB<br>wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_customer_lookup: Data: 0.47MB + Index: 0.33MB + Engine InnoDB<br>wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 0.09MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_operational_data: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_product_lookup: Data: 0.19MB + Index: 0.22MB + Engine InnoDB<br>wp_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_orders: Data: 0.17MB + Index: 0.17MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 0.50MB + Index: 0.98MB + Engine InnoDB<br>wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wotv_woo_track_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpml_mails: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>wp_yoast_indexable: Data: 0.19MB + Index: 0.09MB + Engine InnoDB<br>wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB Post Type Counts</p> <p>attachment: 292<br>custom_css: 1<br>elementor_library: 25<br>elementor_snippet: 7<br>mailpoet_page: 2<br>nav_menu_item: 11<br>page: 14<br>post: 3<br>product: 131<br>revision: 6<br>shop_coupon: 1<br>shop_order_placehold: 409<br>user_registration: 1<br>wpcode: 4 Security</p> <p>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (20)</p> <p>Decorator – WooCommerce Email Customizer: by WebToffee – 2.0.3<br>GTM4WP – A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20.3<br>Elementor Pro: by Elementor.com – 3.27.4<br>Elementor: by Elementor.com – 3.27.6<br>301 Redirects: by WebFactory Ltd – 2.77<br>LA-Studio Element Kit for Elementor: by LA-Studio – 1.4.8<br>LA-Studio PageSpeed: by LA-Studio – 1.0.9<br>MailPoet: by MailPoet – 5.7.1<br>NitroPack: by NitroPack Inc. – 1.17.6<br>Checkout Field Editor for WooCommerce: by ThemeHigh – 2.1.2<br>WooCommerce.com Update Manager: by Automattic – 1.0.3<br>Extra Product Sorting Options for WooCommerce: by SkyVerge – 2.10.0<br>WooCommerce Stripe Gateway: by Stripe – 9.2.0<br>Gift Wrapper: by Gift Wrapper – 6.2.5<br>WooPayments: by WooCommerce – 8.9.2 (update to version 9.0.0 is available)<br>Product Stock Waitlist Manager for WooCommerce: by MultiVendorX – 2.5.16<br>WooCommerce: by Automattic – 9.6.2 (update to version 9.7.0 is available)<br>ShopLentor – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 3.1.0<br>Yoast SEO: by Team Yoast – 24.5<br>WP Mail Logging: by WP Mail Logging Team – 1.14.0 Inactive Plugins (2)</p> <p>Quick Buy Now Button for WooCommerce: by Tanvirul Haque – 1.0.14<br>String Locator: by InstaWP – 2.6.7 Dropin Plugins ()</p> <p>advanced-cache.php: advanced-cache.php<br>object-cache.php: Memcached Must Use Plugins (5)</p> <p>Force Strong Passwords – WPE Edition: by Jason Cosper – 1.8.0<br>WP Engine Cache Plugin: by WP Engine – 1.3.3<br>WP Engine Seamless Login Plugin: by WP Engine – 1.6.1<br>WP Engine Security Auditor: by wpengine – 1.1.1<br>WP Engine System: by WP Engine – 6.4.1 Settings</p> <p>Legacy API Enabled: –<br>Force SSL: –<br>Currency: AED (AED)<br>Currency Position: right_space<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)</p> <p>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging</p> <p>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 7 KB WC Pages</p> <p>Shop base: ? Page ID is set<br>but the page does not exist</p> <p>Cart: #19 – /cart/ – Contains the [woocommerce_cart] shortcode<br>Checkout: #20 – /checkout/ – Contains the [woocommerce_checkout] shortcode<br>My account: #3176 – /my-account/<br>Terms and conditions: #3155 – /terms-conditions/ Theme</p> <p>Name: Nilah Child<br>Version: 1.0.0<br>Author URL: https://themeforest.net/user/LaStudio?ref=LaStudio<br>Child Theme: ?<br>Parent Theme Name: Nilah<br>Parent Theme Version: 1.0.2<br>Parent Theme Author URL: https://themeforest.net/user/LaStudio?ref=LaStudio<br>Theme type: Classic theme<br>WooCommerce Support: ? Templates</p> <p>Overrides: nilah/woocommerce/loop/add-to-cart.php version 3.3.0 is out of date. The core version is 9.2.0<br>nilah/woocommerce/product-searchform.php<br>nilah/woocommerce/single-product/price.php<br>nilah/woocommerce/single-product/product-image.php version 7.8.0 is out of date. The core version is 9.0.0</p> <p>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> <p>WooPayments</p> <p>Version: 8.9.2<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 233705173<br>Account ID: acct_1PMXg1CI5Dgar8oh<br>Payment Gateway: ? Needs setup<br>Test Mode: Disabled<br>Enabled APMs:<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Disabled<br>Documents: Disabled<br>Logging: Disabled MailPoet</p> <p>Sending Method: PHPMail<br>Send all site’s emails with: Default WordPress sending method<br>Task Scheduler method: Action Scheduler<br>Cron ping URL: https://code8dubai.com?mailpoet_router&endpoint=cron_daemon&action=ping Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store</p> <p>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>add-to-cart-with-options-stepper-layout<br>blockified-add-to-cart</p> <p>Daily Cron: ? Next scheduled: 2025-02-27 18:30:45 +04:00<br>Options: ?<br>Notes: 102<br>Onboarding: completed Action Scheduler</p> <p>Complete: 24,024<br>Oldest: 2025-01-28 00:01:08 +0000<br>Newest: 2025-02-27 12:39:36 +0000</p> <p>Pending: 3<br>Oldest: 2025-02-27 12:41:36 +0000<br>Newest: 2025-02-27 12:46:39 +0000 Status report information</p> <p>Generated at: 2025-02-27 16:39:48 +04:00<br>`

Hello humnanaeem,

Thank you for your reply.

I can see that you installed WP Mail Logging plugin.
Has the issue occurred again, and do you see email logs about Order confirmation emails?

Next, please go to WooCommerce → Orders and check if you can find the orders for which the email was not sent. If you find the affected orders, edit them and find “Order notes” in the right sidebar. Then share screenshots of the Order notes with me. This will help me determine the cause of the problem.

Once I have more information, I will be in a better position to assist you further.

Best regards.