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Reply To: Not receiving confirmation email to change admin email address

evankopelson — Thu, 31 May 2018 19:10:11 +0000

Hi, updating with some more tags as it looks like nobody’s seen this yet…

Reply To: Not receiving confirmation email to change admin email address

lazykins — Fri, 01 Jun 2018 02:56:51 +0000

Evan I am having the same issue. I have successfully changed my “user” email address and generated a few other site emails, so I know my site/host can send mail.

Reply To: Not receiving confirmation email to change admin email address

evankopelson — Fri, 01 Jun 2018 03:25:13 +0000

Thank you @lazykins I appreciate your reply. I agree it seems to be a glitch, and I’m sure it’s something a lot of people have encountered so it’s odd nobody here seems to be able to speak to this issue.

Wondering if maybe there’s a workaround…
1. changing my user email address for my main profile to the one I want to use for admin emails, then

2. changing the admin email and seeing if that generates an email to my user account, and then

3. if that works, changing my user email back to the original email and leaving the admin email with the 2nd email address.

However, not even sure if step #2 would generate the email even if it matches the user email address :/

Reply To: Not receiving confirmation email to change admin email address

veerajjadhav — Tue, 26 Jun 2018 09:01:24 +0000

Hello @evankopelson,
Even I am having the same issue.
When I try to change the user email address form Users > your profile > email.
It says “There is a pending change of your email to ‘the email address’. ”
But I am not receiving the confirmation email on the email id I entered.
Any ideas how to fix this?
-Thank you

Reply To: Not receiving confirmation email to change admin email address

lazykins — Tue, 26 Jun 2018 12:22:59 +0000

Note that this was happening on several of the websites I managed—on different hosts—as I handed them over to the new management team.

After trying a number of different things, I ended up just canceling the pending change(s) and editing the email addresses in the database with phpadmin.

Reply To: Not receiving confirmation email to change admin email address

evankopelson — Tue, 26 Jun 2018 17:20:40 +0000

Hi @veerajjadhav, thanks for sharing your experience here. I still have not been able to fix this. Nothing I’ve tried has worked. It looks like @lazykins has come up with the only workable solution which is editing the email address in the database with phpadmin. I don’t like editing anything in the database, personally, because too many things can go wrong, but I’m glad @lazykins you’ve been able to at least solve the problem on your sites. I don’t know how with so many wordpress sites in the world this can be an issue, frankly it has me baffled how we can be the only 3 people in the wordpress universe who have encountered this problem.

Reply To: Not receiving confirmation email to change admin email address

liesllukacs — Mon, 02 Jul 2018 14:02:04 +0000

I’m also seeing this on multiple websites, to add a ‘+1’.

Reply To: Not receiving confirmation email to change admin email address

oikanamas — Mon, 09 Jul 2018 16:55:49 +0000

I too have this same issue on multiple sites. After doing some reading I found someone who suggested installing and configuring an SMTP plugin to circumvent the php mail function that WordPess uses. I’ll report back if this works.

Reply To: Not receiving confirmation email to change admin email address

oikanamas — Tue, 10 Jul 2018 18:58:40 +0000

I tried to use a couple of SMTP plugins however the web hosting provider may have some specific SMTP settings. So, I was unable to complete this test. Maybe others will have better luck with the SMTP settings. I do however believe this is a viable solution.

Reply To: Not receiving confirmation email to change admin email address

ruudiz — Sat, 21 Jul 2018 07:06:37 +0000

I’m also having this issue.