Not Receiving Backup Notifications Via Email in Google Workspace

  • Resolved RebeccaInMI

    (@rebeccainmi)


    3 years, 8 months ago

    I’m not an expert by any means, but I built and manage the website for the business where I work (ziggysauto.com). I installed the free version of UpdraftPlus to back up the website, and the backups just go in a folder on the hosting company’s server. (It’s shared hosting through BlueHost.) I got sick of customers not receiving emails from me and my guess was that it was due to the fact that the website is on a shared server. To solve this problem I upgraded to Google Workspace so that Google’s servers would handle my email. Since upgrading I no longer receive emails notifying me that the website has been backed up. I have checked the Spam folder but they are not there. I just plain don’t receive them. Any ideas why this should be happening? If it helps, I also no longer receive emails from the WordFence Security plugin and iThemes Security plugin notifying me of various things.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    Hi,

    Does the backup log file say that an email was successfully sent? If so, this means that it was handed to your web hosting server’s email service. You’d then need to contact your web hosting provider so that they can look at their logs and tell you where it then handed it to.

    David

    Thread Starter RebeccaInMI

    (@rebeccainmi)

    Update: Because of your message above I decided to get on the support chat with the hosting company. The CSR who was on the chat with me was able to determine that “the issue was with the email router” and he updated it. I am now receiving emails from the website plugins like I was before. Thank you for your help @davidanderson ??

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    @rebeccainmi You’re welcome! If you feel able, please consider giving us a 5-star review – each one helps persuade new users to give UpdraftPlus a try!

    David

    Thread Starter RebeccaInMI

    (@rebeccainmi)

    Five star review submitted! Thank you again for your help!

Viewing 4 replies - 1 through 4 (of 4 total)
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