Not receiving Authorization email for the Send From address

  • Resolved foxfirefactory

    (@foxfirefactory)


    3 years, 3 months ago

    I’m new to MailPoet and I’m trying to set up my account. I activated 1 “From email” without issue, but when I added 2 others, I didn’t receive the emails that I need to confirm that they are mine. The help page says that when this happens, I need to contact Mail Poet — but when I go to their contact page, it says the only option for free subscribers is to use this forum.

    Really lost here.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi there @foxfirefactory,

    I’ve re-sent the confirmation email to both email addresses. Can you please check if they got in your inbox this time?

    Make sure to also check the spam box. Let us know if you need further assistance!

    Thread Starter foxfirefactory

    (@foxfirefactory)

    Hello, I still haven’t received them — however, I did speak with my hosting server about not having a junk folder, so they just fixed that. Would it be possible to send it again?

    Thanks for your help!

    Hi there @foxfirefactory,

    Can you please advise if you had any DNS-related issues recently?

    I see that emails are bouncing with this error: “unable to route: dns lookup failure”.

    I see that your domain is marked as non-existent on our servers – it can happen if you had some DNS issues and this information got cached.

    It should be resolved after 24hours from now if your DNS is fine.

    Let us know if it works!

    Plugin Author Bruna a11n

    (@bruberries)

    Hi @foxfirefactory,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue, okay?

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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