Not receiving authorisation email

  • Resolved samwoolfe

    (@samwoolfe)


    5 months, 2 weeks ago

    Hello,

    I’ve created a new domain email from which to send my newsletter. However, I’m not receiving the authorisation email from MailPoet. I’ve checked spam and it’s not in there. The email does work as I’ve sent a test email from another account and received it fine.

    I initially contacted my web hosting provider about creating a domain email. I created one in cPanel but didn’t receive the authorisation email to my Roundcube inbox. My hosting provider said:

    “Your domain uses Google Workspace MX records, meaning emails for the domain are managed through Google Workspace. So, you will need to log in to the Google Workspace platform to create the email accounts.”

    However, this doesn’t seem to have resolved the issue. Please let me know if there is a solution to this.

    Thank you,

    Sam

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Lynn J.a11n

    (@lynnjat7)

    Hi there @samwoolfe,

    I’m not entirely sure I understand the setup here. Do you mean that you have a website like https://www.example.com where the MailPoet plugin is installed and where your subscriber list lives, but you want the sending email address to be another domain, something like [email protected]?

    And when you say you have not received the authorization email from MailPoet, do you mean the confirmation email that is sent out when you create a new MailPoet.com account? If so, your account can be confirmed manually but we would require the email address used to create the MailPoet.com account so we can find it in our system.

    You can raise a ticket with us here for assistance setting up and verifying your account:
    https://www.mailpoet.com/support/

    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Cheers ????

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.