Not receive submission

Hi @robertag,

?I don’t understand why every time someone fills out the contact form, when I go to my backend in the submission section I can’t find any submission. I also found a list of submission without any name or surname or info that I am attaching.

I see you are referring two contradicting issues, ie submissions not showing up and also submissions without name showing up. So is the issue specific to multiple forms?

I made a test submission on your form with the name “WPMUDEVNithin”, could we know whether it shows up correctly on your side? Have all the fields

Possible to also share an export of your form, so that we could check further regarding the existing form settings?

Please check the following doc on how to export a form:
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

If you are concerned about any sensitive information in the form, then you can duplicate your form, remove any sensitive information, and then export it.

You can share the export file via Google Drive, Dropbox or any cloud services in the next reply.

Looking forward to your response.

Kind Regards,
Nithin

Hi, thanks for your reply.

Your submission arrived, but I don’t see it in submission page.

I apologize for the contradiction. So: Last week, at first I found in the submission section all those entries without name, surname and required data. These submissions were also reported by the wp mail SMTP plugin which sent me a report. Yesterday I eliminated all those empty submissions (which I’d like to know how we arrived and above all why they arrived empty) and I then carried out some submissions tests via the contact form. When I fill out the form and send, the submission arrives only by email, but in the submission section, in formulator backend, I don’t detect any submission.

this is the result:

View post on imgur.com

View post on imgur.com

This is the report: https://drive.google.com/file/d/1dNXSsAGkBQCNm_qbMwI4xUQlw66OO0g0/view?usp=sharing

Hi @robertag

I hope you are doing well.

I can see your form has the store data disabled https://monosnap.com/file/CAq8H7Ki3kJMF3nBpitn9lr20ttH7b this is causing this situation, you can enable it back in the Form settings.

Let us know the result you got.
Best Regards
Patrick Freitas

Hi Patrick, tranks for your reply. I’ve turned on what you recommend, but haven’t tested yet. I have another question: If I use Forminator for collecting customer contacts, I have to synchronize these contacts with several third-party services?

Hi @robertag

You can integrate Forminator with several 3rd-party services using built-in integration options. If the given service is not already integrated but does support generic webhooks – it can be integrated this way. Finally, if neither of these ways work, you can use a 3rd party solution such as Zapier as a “middleman”.

Note though: all those integrations would be “one way” – from Forminator to selected services. It’s not and will not be a full “synchronization” but only “Forminator sending submission data to integrated services”.

You’ll find more information about available options here:

https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#integrations

Best regards,
Adam

Hi Adam, thanks for your reply. But, my question is: When a person fills out the form and I find his data in the submission item, can I use the submission section to host the data of the booker or it is necessary a third-party service needed to do this?

Hi @robertag

You do not “have” to do this – I’m sorry if I misunderstood your question.

Anyway, it’s purely optional to connect to 3rd-party services. If you have the plugin set to store submission data in DB (which has been discussed earlier in this ticket), this is fine – the data will be there until you remove it or until it’s removed automatically due to the “Submission Retention” settings (see “Forminator -> Settings -> Submissions” page).

You can also use manual or scheduled CSV export to keep backup of submissions if you want to.

But all in all – no, it is not required and necessary to connect to any other services.

Kind regards,
Adam

Hello @robertag ,
?
We haven’t heard from you for several days now, so it looks like you no longer need our assistance.
?
Feel free to re-open this ticket if needed.
?
Kind regards
Kasia