Hi @erwinmiradi,
Thank you for your message.
Please tell me, did you ask the plugin author about anything before posting your review? I always answer everyone quickly and efficiently. You have the support forum where you can ask and where I will be happy to help you.
Could you please give me your website URL so I can check it out? Is the plugin active all the time?
Below I have attached the tutorial describing how to test the plugin:
https://mattplugins.com/docs/how-to-test-converter-for-media-plugin
When you post a negative review without asking for help first, there’s really nothing I can do. I didn’t have a chance to check what happened and help you. I think it’s more okay to first try to ask for help, find a solution and clarify the matter. Then of course you can add a review. Please tell me whether you also think this approach is better?
I will be very grateful if we can clear this up. Thank you in advance for your cooperation.
Best,
Mateusz