SLOW SUPPORT!

  • Perfect for Freelancers and agencies. More features need to be developed and improved for client use but they are doing their best to improve on these. Support has improved significantly as well.

    • This topic was modified 1 year, 9 months ago by aldinlapinig.
    • This topic was modified 1 year, 5 months ago by aldinlapinig. Reason: No support received
    • This topic was modified 1 year, 5 months ago by aldinlapinig.
    • This topic was modified 8 months, 4 weeks ago by aldinlapinig.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor propovoice

    (@propovoice)

    Hello Aldin,

    We are sorry to see a bad review despite offering the solution within the next day. We are a small team and humans can make mistakes. We take the full responsibility of the frustrations you had to face. We can understand how painful it is to pay for a product and not getting expected results.

    It would be really kind of you if you could think about us as a startup with your big heart and update your review. We are releasing updates every single week and next week also has a major update with custom fields and custom roles with custom permissions feature. We will keep improving the product. Thank you for your patience and your generous support.

    Nick

    (@hellosite)

    Hi @aldinlapinig

    Sorry to hear that. I have already contacted the Propovoice team on several occasions and they have always given a very quick solution. They even added all the features I asked them. Propovoice is a good company

    Thread Starter aldinlapinig

    (@aldinlapinig)

    Hi @hellosite

    Good for you. They have been very slow for me, in my opinion. And it doesn’t matter if the company is good if the product is buggy and would drive your client to be mad about it, then, business-wise, it wouldn’t be good at all. Remember, we buy into a “production-ready” product and support.

    Good to know they were able to accommodate your requests. As for me, I don’t even know if the ideas/suggestions I submitted on their roadmap have been listed. I tried submitting 2 to no avail. The platform they’re using for their roadmap isn’t good at all.





Viewing 3 replies - 1 through 3 (of 3 total)
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