not reading or sending any email, test email is successful

  • I am unable to see if there is any email sent to the customers. no records, no details, and no emails. while running a test email. I am receiving the email.

    Setting:

    Enable Tracking?(Start capturing abandoned carts). – active

    Cart abandoned cut-off time ( set to 25 mints )

    Exclude email sending For ( only – processing and completed )

    Notify recovery to admin – active

    Send recovery report emails – active

    Email details added

    All other settings are disabled.

    The page I need help with: [log in to see the link]

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