Not quite working

  • Resolved jelena1401

    (@jelena1401)


    5 years, 3 months ago

    Hi,

    Unfortunately this plugin doesn’t work on the linked site.

    I tried it on other sites, and it did work, but when it comes to the linked site for this request, it looks like it randomly ‘chooses’ which posts to show, and it also rarely even shows any results, even though the cookies are accepted every time I tested it. It rarely shows any results and when it does show any, the results aren’t updated with the most recently viewed post(s).

    I tried disabling multiple plugins in the staging area, but nothing changes.

    The PHP version is 7.3.6-1+0~20190531112546.39+jessie~1.gbp6131b7

    You can try it out, the recently viewed posts should appear in the sidebar on the right, just under the search form.

    Thanks in advance!
    Jelena

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Amit Sonkhiya

    (@amitaits)

    @jelena1401

    Sorry to know that the plugin isn’t working as expected on the linked site. Have you any caching plugin installed? If yes then please try with disabling caching for testing purpose.

    Do let me know

    Plugin Author Amit Sonkhiya

    (@amitaits)

    @jelena1401

    After inspecting the site, I see that there is no presence of a cookie named “astx_recent_posts”. Without the presence of the cookie, the plugin won’t output the widget.

    Apart from any caching plugin, I suspect that you have some cookie controlling plugin installed.

    Here is the screenshot from the browser:
    https://snag.gy/JGAEFx.jpg

    Do let me hear if you need further assistance.

    Thanks

    Thread Starter jelena1401

    (@jelena1401)

    Hi @amitaits

    Thank you so much for such a prompt response!

    I’ve temporarily disabled cache and cookies plugins, but it still doesn’t display for me ??

    I have no idea what on this site prevents it to work.

    Plugin Author Amit Sonkhiya

    (@amitaits)

    Hello @jelena1401

    Without the FTP and admin accesses to your site and further investigation, I’m unable to explain why is the plugin failing.

    If you are comfortable with little code to rectify the concern, custom log writing might help you. Here is the link:
    https://fellowtuts.com/wordpress/debugging-writing-custom-php-data-log/

    I would happy to assist you with those accesses.
    You can write me to amit[at]astech[dot]solutions
    OR can visit https://www.astech.solutions/contact-us/ for contact information.

    Thanks

    Plugin Author Amit Sonkhiya

    (@amitaits)

    Hi,

    We’re closing the ticket since haven’t heard you back. Open the ticket if you need further assistance.

    Regards
    Amit

    Thread Starter jelena1401

    (@jelena1401)

    Hi Amit,

    Thank you SO much for all your help! I managed to clone the site on a different server (one that doesn’t use server-level caching), and it all worked perfectly! That would also explain why it didn’t work even though I turned off all caching plugins – there was still Varnish caching running on the server.

    Yes, we can definitely close this ticket and mark as resolved.

    Many thanks again!
    Jelena

    Plugin Author Amit Sonkhiya

    (@amitaits)

    Hello @jelena1401

    Glad to know that you’ve found that out.

    Regards
    Amit

Viewing 7 replies - 1 through 7 (of 7 total)
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