Not pulling in data

  • Hi there,
    I’ve got the plugin set up with my Untappd business email and read-only API key. Using the plugin shortcode to pull in data results in:

    Sorry, we're having trouble loading information from untappd.com at the moment.

    Any tips for troubleshooting?

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author bluepandastudios

    (@bluepandastudios)

    @cdils
    That error indicates that there was no data received from the Untappd API.

    Ensure that the menu ID is correct, your email is correct and the API key is correct.

    From there, you can attempt to retry retrieving the API data by going to the TappdPress settings and clicking “save” again, which will retry grabbing data from the API (we cache the API data for 15 minutes so that the data isn’t pulled for every page load – which would slow down your site).

    If you continue to have issues, feel free to let us know!

    Thread Starter Carrie Dils

    (@cdils)

    Thanks for your response!

    I’ve double-checked both the API key and the account email and both are correct. I tried the read-write API key just in case as well as the “owner” email on the account (versus the account login email). None of those various combos did the trick.

    If I echo the $url value set around line 288 of your plugin, I can see that data is being returned (https://business.untappd.com/api/v1/menus/3762?full=true), so something between that and the account validation is failing (my guess).

    Any troubleshooting suggestions to see what’s failing?

    Thank you,
    Carrie

    Plugin Author bluepandastudios

    (@bluepandastudios)

    It’s interesting that you’re seeing data returned. The message you’re seeing from the plugin should only occur when no data is returned from Untappd.

    Out of curiosity, have you double checked that the menu in question has been published?

    If it has, and you’re still having issues, you can contact us via FB to see if we can troubleshoot this with you.

    Thread Starter Carrie Dils

    (@cdils)

    Hey there, I double-checked and the menu is published. I’ll ping you over in FB.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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