Not printing on Firefox

  • Beth

    (@pedalkraft)


    4 years, 3 months ago

    Hi there,
    Thanks for this plugin, I love it.
    It’s not working on Firefox. It works fine in Safari. Printer is installed etc.
    When I try to print an address label from customer orders in Firefox, I get a red line, and the following message:
    No printers are installed or recognized by your browser. Please see our documentation for more information.
    I have the latest version. There’s nothing on the debug log.
    Can you help?
    Thanks!
    Beth

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Beth

    (@pedalkraft)

    Please could I have an answer to this? It’s really annoying having to use two browsers and open Safari each time I want to process orders. I would like to know how to make this plugin work with Firefox.
    Thanks so much
    Beth

    Plugin Contributor PEP

    (@pepbc)

    Hello Beth,

    In some cases (depending on your computer configuration) the DYMO Webservice (a tool from DYMO company) cannot connect to both browsers. Unfortunately this is a limitation of the DYMO webservice.

    You could try to Diagnose the DYMO Web Service (right click on the toolbar icon) and open the certificate page from DYMO Web service in the browser which is not working (Firefox). Hopefully DYMO web service will allow Firefox after that.

    Best regards,
    Bart

Viewing 2 replies - 1 through 2 (of 2 total)
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