Not Possibe to regain access to Dashboard > Blanco Page

A white page indicates you have a PHP error somewhere, not that you have a password problem.

Two things to do:

1. Check the error log for your site. You can access this from the Bluehost control panel. There should be a cause listed there for your error.

2. Enable wp_debug and wp_debug_log and check wp-content/debug.log for errors.

Thanks for your quick feedback, Steve. I’ll look at it and will be back to let you know.

Hi Steve,

I have done the following :

1. set WP-DEBUG to true
2. copy the line define(‘WP_DEBUG_LOG’, true ) and put it below WP_DEBUG, because it was not in the wp-config.php
3. I cannot find wp-content/debug.log file. Maybe because all files & folder within wp-content were also deleted except the theme I am using (suffusion) & the upload-folder. Bluehost even wanted me to delete header.php, because it was also infected.
4. in the error.log I found the following repeatly; what does it mean & what should I do :

[08-Nov-2016 13:59:28] PHP Warning: require_once(/home4/betergez/public_html/wp-load.php) [function.require-once]: failed to open stream: No such file or directory in /home4/betergez/public_html/wp-blog-header.php on line 13

P.S. I’ll be back after a few hours, Steve.

The error indicates that you’re missing files. Get a fresh copy of WordPress from www.remarpro.com, unzip locally, and upload via FTP.

I’ll do that & will come back to you. Thanks, Steve.

Hi Steve,

I have done the following :

1. upload via FTP a fresh copy (again) from WordPress (v 4.6.1). For not missing anything, I also uploaded the wp-content with the standard WordPress Themes & Plugins.
I found out that indeed public_html/wp-content/themes/suffusion/header.php was missing in my theme (Suffusion). It was deleted because it was infected, but I forgot to put back a clean one. For my theme, I’ve copied the file from https://github.com/sayontan/suffusion.

2. After uploading, wp-load.php, which is mentioned in the error.log is still not available. I can’t even find it in the original WordPress Package. wp-blog-header.php was already present from the first upload and is still there at the correct location.

3. I found an article with the advice to put the following in the wp-config.php, so I did that. Although I don’t know whether it has something to do with this issue or not:

define(‘WP_HOME’,’https://betergezond.org’);
define(‘WP_SITEURL’,’https://betergezond.org’);

//update_option(‘siteurl’,’https://betergezond.org’);
//update_option(‘home’,’https://betergezond.org’);

4. Now, when logging into the Dashboard, I got the following error :
The betergezond.org page isn’t working
betergezond.org is currently unable to handle this request.
HTTP ERROR 500

I am very sorry the problem is not solved yet and still bothering you, I hope you can help me further. Thanks!

Forget to mention this, Steve. After all these actions, the error.log is still showing the following:

[11-Nov-2016 12:37:06] PHP Fatal error: require_once() [function.require]: Failed opening required ‘/home4/betergez/public_html/wp-load.php’ (include_path=’.:/usr/lib64/php:/usr/share/pear’) in /home4/betergez/public_html/wp-blog-header.php on line 13

remove the lines you added to wp-config.php and make sure the proper files are also your sites root. You’re still missing files.

Hi Steve,

After a long night & heavy eyes, I realized how stupid I was to overlook the file wp-load.php, which was not uploaded. So the complete list on the site root is now :

wp-admin
wp-content
wp-includes
index.php
license.txt
readme.html
wp-activate.php
wp-blog-header.php
wp-comments-post.php
wp-config.php
wp-config-sample.php
wp-cron.php
wp-links-opml.php
wp-load.php
wp-login.php
wp-mail.php
wp-settings.php
wp-signup.php
wp-trackback.php
xmlrpc.php

This problem is solved. If I confront any other problems because of the deletion of files & plugins caused by malware, I will make a new topic.

Thanks very much for your patience to help me, Steve.