Not longer load feeds

Hi @markzoi

Thank you for reaching out! The error message indicates that your access token has expired.

To resolve the issue, I suggest reconnecting your Instagram account by following the steps outlined here.

Please let me know how it goes. I look forward to helping you resolve this.

Hi, thanks for replay me; in the link you sent it suggest to clic the … three dots menu from here Reconnect but it is asking to insert credentials but to log we use the token because it is my client I can’t have the official credential so in this case how do I fix the issue? tank you

• This reply was modified 1 month, 1 week ago by markzoi.

Hi @markzoi

Thanks for getting back to us!

In that case, I’d suggest deleting the connected Instagram account from your website entirely. To do this, navigate to Settings > Accounts, then click Delete on the Instagram account you want to remove.

For visual guidance, you can refer to this screenshot.

Please note that deleting your Instagram account won’t delete your feeds. Once you delete your account, your feed will say “Feed has no sources.” It’s missing the source, but all of your feed’s configuration is still there.

After deleting the account, you can try reconnecting it using an access token. You can refer to this documentation to learn more about connecting with an access token.

I hope this helps. Please let me know how it goes.

Hi, thank you for the alternative solution, by paste again the token didn’t work … I had to ask to my client to generate a new token. My client pointing out they didn’t touch the pass for instagram since the old token soo maybe is due to your system bug?

thank you by the way

Hi @markzoi

Your token expired on April 1st, 2024, and you’ll need to generate a new access token for security purposes.

Please kindly ask your client to generate a new token, and that should resolve the issue.

I hope this helps. Let me know how it goes.

So token has life time, is not mention when you generate it ?? and no notification via dashboard or email when it expire… would it be nice to have this info available. But really thank you for the great plugin and useful replay

Hi @markzoi

I’m glad to know that the plugin has been useful to you, and I appreciate your kind words!

I understand your concern about the token expiration. You can actually check the expiration date of your access token directly in the plugin. To do so, go to Instagram Feeds > Settings > Accounts, then click on the three dots icon next to your account and select Info. When the pop-up appears, click on View Access Token. Under this section, you’ll be able to see the expiration date of your token.

I hope this helps clarify things. If you have any more questions or suggestions, feel free to reach out!

Thank you for updating this ticket. I’d like to suggest two improvements to simplify token monitoring:

1. Add the expiration date next to the account feed: This would eliminate the need for users to open the pop-up message and re-enter their password just to view the date. The current process is overly complicated.
2. Implement a dashboard alert 30 days before token expiration: This reminder would help users proactively manage their tokens. Avoiding to manifest gap time feed from they’s website … (has has happen to me with many clients :()

These changes would make the token monitoring process more intuitive and efficient for users.

Hi @markzoi

Thank you for your feedback and thoughtful suggestions!

Both of the improvements you mentioned would indeed make the token monitoring process more intuitive. I’ll share these suggestions with our development team for consideration in future updates.

We’re always looking for ways to enhance the user experience, and your input is invaluable in helping us achieve that. I’ll keep you updated if we make any changes based on your recommendations.

If you have any further questions or suggestions, feel free to reach out. Thanks again for your continued support!

Fantastic ! Thank you

You’re most welcome, @markzoi ??

I will mark this ticket as resolved. However, if you need any further assistance or have any questions in the future, please feel free to reach out.

Have a great day!