not loading site on some devices

  • hi everybody, I’ve got a strange problem and I will appreciate it if you can help me.
    recently, some of our users can not enter the site through their cell phones.
    after a long research, we found out the root of this problem.
    In the “wp-option” table, when I use “example.net” in “siteurl” and “home” in the “option_value”, this problem happens.
    I got another domain (example.org) for test. When I changed “siteurl” and “home” to “example.org” in the database, the problem was solved and all of our users can visit the site through their cell phones.
    Also, when I delete wordpress on (example.net), the problem solved.
    So, my question is: Does anybody have idea that what the problem is?

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  • Hello, mas478, & welcome. It would really be very helpful if you would simply put the real domain names you’re working with instead of example.whatever.

    The home & site url’s are used when installing WordPress to a folder other than your web root folder. So, if your web root folder is public_html & you installed your site into public_html/wordpress, then your site url is yoursite.com/wordpress & the home url is yoursite.com. If you have installed WordPress in your web root folder, then the 2 url’s are the same, ie. yoursite.com.

    Please let us know if you need additional assistance.

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