Not loading

Here’s what it looks like when I open a post editor:

View post on imgur.com

I should also add, I tried deactivating all other plugins, and it didn’t help.

• This reply was modified 5 years, 10 months ago by malihamannan.

Hi it’s been two days and the Thirsty Affiliate plugin is still not loading on he post editor; still giving this error:

Failed to load plugin url: https://www.thesideblogger.com/wp-content/plugins/thirstyaffiliates/js/lib/thirstymce/editor-plugin.js

Your prompt attention is much appreciated.

Hi @malihamannan,

Thanks for contacting us and I apologize for the delay in response.

Please make sure that you have the latest version of ThirstyAffiliates v3.8 and PHP version 5.6 or higher.

Also, please try doing basic debug by disabling your other plugins and switching your theme to Twenty Seventeen to check if there’s a plugin/theme conflict. Please make sure that you have a backup as well.

If the issue still persists, kindly send us a temporary admin credential to your site by submitting it on our contact form below so we can have a better look at it.
https://thirstyaffiliates.com/support/support-request-form

Thanks in advance and I’m looking forward to your response!

Since 1 week, I have the same problem. It worked very well before the update. But with the latest update, this happens. Please fix!

Hi @supportray

I just saw your response, sorry for the delay.

So, I have tried everything. I have PHP7.3 running, and the latest plugin version.

I cannot create a ticket as I’m not a premium member.

I have tried disabling all plugins and nothing. Basically, this happened as soon as I updated to the latest WordPress 5.2.

Anyhow, I can create a staging account and give you access to it if you want, but since I cannot create a ticket, anything else I may do to facilitate a debug from you guys?

Maliha

Also, just want to point out that your plugin has not been updated in two months and it has not been tasted with the latest WordPress (ver.5.2.1), so may be you should check with that.

Hi @malihamannan and @pingsunday,

I apologize for the delay in response.

Could you please submit a ticket to our support form below, and please include a temporary admin credential and the site URL/staging site, so we can investigate the issue further. Please note that you can still submit the form even without a license.
https://thirstyaffiliates.com/support/support-request-form

You can also email us directly at [email protected].

Thank you for your patience and I’m looking forward to helping you to get to the bottom of this!