Hi
Sorry! We cannot provide you with an exact fix without seeing the URL where you have embedded the document.
Maybe it must be a Google docs viewer issue. Google Docs Viewer is notorious for the stability issues, especially for the documents that are hosted elsewhere! Did you try Microsoft Office Viewer? It should be stable and more user-friendly for all the Office files (No PDF support).
When using the Plus version, we recommend two solutions for stability.
Use Google Drive to host your files – We have hardly seen any downtime for the embedded documents from Google Drive.
Use Box.com – Box.com has its own viewer. It’s super stable and also comes with various privacy settings.
Otherwise, nothing much we can do in this case. We hope you understand.
Please let me know if you need any other help.
Regards
Anantajit JG
