“not linked” thumbnails still clickable

  • Resolved aaron843

    (@aaron843)


    2 years, 3 months ago

    I’ve set up a Simple Portfolio gallery with General>Thumbnail Link set to “Not linked.”

    When the gallery is displayed, each thumbnail is clickable. If you click a thumbnail, the screen darkens and the loading symbol comes up. Nothing else happens, there is no larger image displayed.

    Does anyone know how to make it so that the thumbnails are not clickable? Essentially I want a non-interactive gallery, just a grid of thumbnail images.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support elviiso

    (@elviiso)

    Hi @aaron843

    Kindly share a link to a page containing the gallery so that I can test this out from my end before I can advise further. Thanks in advance for doing so.

    Kind regards,
    Elvis.

    Thread Starter aaron843

    (@aaron843)

    Thank you, how can I privately send you the link?

    Thread Starter aaron843

    (@aaron843)

    I’ve used the contact form at https://fooplugins.com/contact-us/? to send you the link

    Plugin Support elviiso

    (@elviiso)

    Hi @aaron843

    Thank you for doing so. We will get back to you via that other support forum in regard to this issue. I will be closing this ticket now.

    Kind regards,
    Elvis.

    Thread Starter aaron843

    (@aaron843)

    Okay great! Once we have a solution, depending on what it is, perhaps it should be posted here so others can be helped.

    Thread Starter aaron843

    (@aaron843)

    Were you able to find a solution to this?

    Plugin Support elviiso

    (@elviiso)

    Hi @aaron843

    I have been able to view the support ticket you opened with us and just realized that the response that was sent by one of our support agents to your email bounced! I have just discovered it in the folder that bounced emails are redirected to.

    This was their message:

    “I have checked the page, and it looks like another Lightbox feature is causing this behavior.

    I can see that you have another Lightbox plugin installed on your site, which is the Responsive Lightbox. See: https://share.getcloudapp.com/z8ul76AK

    If it’s currently active, please try deactivating it, and see if that makes a difference.

    Let us know how it goes.”

    Unfortunately, I am unable to view the page you shared with us to confirm this since I can see that it is in development mode when I loaded the link.

    With that said, kindly try out the solution they gave (which is above) and let me know if it works.

    Kind regards,
    Elvis.

    Thread Starter aaron843

    (@aaron843)

    Thanks! That makes sense and fixed it. I have the plugin “Asset clean up” installed which allowed me to turn off that lightbox on the particular page.

Viewing 8 replies - 1 through 8 (of 8 total)
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