Not getting New User Notifications anymore

  • Resolved oyvdahl

    (@oyvdahl)


    4 years, 6 months ago

    I’m using the “New User Registration – For User” notifications to automatically send out to new users. This has been working fine up until Thursday. But new users from Saturday and later have not gotten this notification. I can see from the Postmark log that the emails have not been sent out. What can be the problem?

    Edit: It looks like I may have disabled the Classic Editor plugin on Thursday, could that be why? And is there no way to use this plugin if I want to use the new Gutenberg editor?

    • This topic was modified 4 years, 6 months ago by oyvdahl.
    • This topic was modified 4 years, 6 months ago by oyvdahl.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author bnfw

    (@voltronik)

    Hi @oyvdahl,
    Thanks for your message.

    This plugin is compatible with Gutenberg so it shouldn’t be the issue. Additionally, as Gutenberg doesn’t do anything with users (only posts/page/custom post types) then it really shouldn’t be the cause of anything.

    How are users being created? Is it possible an update to another plugin has caused a conflict?

    Thread Starter oyvdahl

    (@oyvdahl)

    Okay, the reason I mentioned that is that it says you need the Classic Editor in this post: https://betternotificationsforwp.com/how-can-i-receive-the-best-support/

    But good to know that’s not necessary. Users are created from a plugin called WPFusion. I see that in their setting there is a checkbox for “Send a welcome email to new users containing their username and a password reset link.” This is unchecked and has always been unchecked.

    I recently updated WPFusion, and I can see in their changelog that they’ve “Fixed unwanted welcome emails with users imported via ConvertKit webhooks”, so that might have caused the issue. I will contact them and ask about this.

    Plugin Author bnfw

    (@voltronik)

    Hi @oyvdahl,
    Thanks for clarifying – I’ll revise that document to help with troubleshooting.

    The WPFusion plugin certainly sounds like the culprit here – I imagine if users were seeing large amount of email going out when users were imported in bulk then that might be why they changed this behaviour.

    Thread Starter oyvdahl

    (@oyvdahl)

    WPFusion was the culprit. Turns out they just added the checkbox for “Send a welcome email to new users containing their username and a password reset link.” in the last update. And it was unchecked by default.

    I checked it and now the notifications are sent out again.

    Thanks for your help!

    Plugin Author bnfw

    (@voltronik)

    Hi @oyvdahl,
    Great! Glad it’s now working for you.

    If you like BNFW and the support, please feel free to leave an honest review.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Not getting New User Notifications anymore’ is closed to new replies.