not getting wordfence notification email

Hi @amiya1672, thanks for getting in touch!

If you are not receiving emails, the unlock emails actually come from your website and not our servers – and are also sent using default WordPress mail send functions so should behave the same way as any other plugin on your site. If you aren’t getting emails then you might want to check:

• The emails (they come from [email protected]) are getting sent to your junk mail folder by your email client or provider. Make sure and whitelist or add your website to the list of safe domains so you get emails consistently.
• Your web server is having a problem with the email software on it. This isn’t like regular emails you send and receive, but rather server alert messages. Usually, a restart of postfix or sendmail (whichever is installed) can fix it. Your hosting provider may need to help with this.
• Your hosting provider has disabled SMTP from the server for some reason like preventing the server from being used to spam people.
• You have a third party plugin for sending emails with another service, like Gmail, which isn’t working. Reaching out to the plugin author for support can help.

Let me know how you get on!

Peter.

Hi @wfpeter ,
Thanks for the reply. I will be in touch with my hosting provider to see if they can help ??

Thanks,
Lily

Hi @wfpeter
Actually, I’m still getting email alerts for admin login but just not the weekly summary. Would this still be something that is to do with the hosting provider?

Kind Regards,
Lily

Hi @amiya1672,

If the weekly summary is enabled in Wordfence > All Options > Activity Report > Enable Email Summary (with dropdown set to ‘Once a week’), then the issue could be whether your cron jobs are running. You can check the dates/times of these in Wordfence > Tools > Diagnostics > Cron Jobs. The job wordfence_email_activity_report should show you if it is scheduled.

Since wp-cron.php is accessed with a web request, a block is possible although not a common issue, and some platforms such as Cloudflare and Litespeed require extra configuration.

Cloudflare for example has sometimes required customers to add Wordfence IPs and their own site’s IP to the Cloudflare firewall whitelist to prevent certain issues.

Also make sure that certain emails are not going directly to spam and allow them (mark as not spam) in your email client if they are.

Thanks again,

Peter.

Hi @wfpeter
Thanks for getting back to me on this. Do you know what IP address I should add to Cloudflare for Wordfence and how to find out my own site’s IP?
I’ve checked the diagnostics and there’s a connectivity issue:wp_remote_post() test back to this server failed! Response was: 503 Service Unavailable
There’s a whole list of cron jobs that are overdue as well. Really want to fix this issue ASAP.

Kind Regards,
Lily

action_scheduler_run_queue
Sat, 18 Sep 2021 07:24:16 +0000 (Overdue)	wordfence_ls_ntp_cron
Sat, 18 Sep 2021 07:24:21 +0000 (Overdue)	wordfence_hourly_cron
Sat, 18 Sep 2021 07:29:24 +0000 (Overdue)	wordfence_batchReportFailedAttempts
Sat, 18 Sep 2021 07:35:18 +0000 (Overdue)	wordfence_processAttackData
Sat, 18 Sep 2021 08:09:49 +0000 (Overdue)	wp_privacy_delete_old_export_files
Sat, 18 Sep 2021 08:20:42 +0000 (Overdue)	wp_version_check
Sat, 18 Sep 2021 14:18:34 +0000 (Overdue)	wp_https_detection
Sat, 18 Sep 2021 17:08:58 +0000 (Overdue)	wp_update_plugins
Sat, 18 Sep 2021 17:08:58 +0000 (Overdue)	wp_update_themes
Sat, 18 Sep 2021 22:24:06 +0000 (Overdue)	wordfence_daily_autoUpdate
Sat, 18 Sep 2021 22:24:21 +0000 (Overdue)	wordfence_daily_cron
Sun, 19 Sep 2021 01:34:25 +0000 (Overdue)	do_pings
Sun, 19 Sep 2021 05:08:58 +0000 (Overdue)	recovery_mode_clean_expired_keys
Sun, 19 Sep 2021 05:14:33 +0000 (Overdue)	updraft_backup
Sun, 19 Sep 2021 05:14:33 +0000 (Overdue)	updraft_backup_database
Sun, 19 Sep 2021 05:53:50 +0000 (Overdue)	wp_scheduled_delete
Sun, 19 Sep 2021 05:53:50 +0000 (Overdue)	delete_expired_transients
Sun, 19 Sep 2021 05:53:51 +0000 (Overdue)	wp_scheduled_auto_draft_delete
Sun, 19 Sep 2021 06:32:53 +0000 (Overdue)	aioseop_cron_check_remote_notices
Sun, 19 Sep 2021 18:00:00 +0000 (Overdue)	wordfence_start_scheduled_scan
Mon, 20 Sep 2021 03:00:00 +0000 (Overdue)	wpforms_email_summaries_cron
Wed, 22 Sep 2021 06:29:15 +0000 (Overdue)	wordfence_completeCoreUpdateNotification
Wed, 22 Sep 2021 18:00:00 +0000 (Overdue)	wordfence_start_scheduled_scan
Thu, 23 Sep 2021 05:08:58 +0000 (Overdue)	wp_site_health_scheduled_check
Mon, 11 Oct 2021 07:25:43 +0000 (Overdue)	dst_update_ad-inserter
Wed, 13 Oct 2021 05:00:00 +0000 (Overdue)	wordfence_email_activity_report

Hi @amiya1672,

Your site’s own IP appears at Wordfence > Tools > Diagnostics > IP(s) used by this server for reference.

Our IPs shouldn’t be preventing these crons from running but they are freely available for allowlisting at: https://www.wordfence.com/help/advanced/#servers-and-ip-range

As all cron jobs for WordPress are overdue and not just Wordfence, I would recommend seeing if your host can view your PHP/server error logs or shed any light on why wp-cron may not be accessible to run. Let me know how you get on!

Thanks,

Peter.

Hi @wfpeter
Thanks for the above!
I actually found the reason why the job isn’t running was probably that I blocked an IP address that is probably the IP that the job is requesting to be run from. I blocked the IP as it was sending my website spam comments to my posts. When I was investigating the fire wall, it seemed like the timing when I block it and the timing when jobs stopped to run are the same. After unblocking it, everything is good now lol

Thanks again.
Lily

That’s fantastic news @amiya1672, glad that is working again for you now!

Feel free to start a new topic if you have Wordfence questions in future and we’ll always be glad to help out.

Peter.