Not getting rates in cart/checkout

  • Resolved dsawyers

    (@dsawyers)


    6 years, 8 months ago

    There are no shipping methods available. Please ensure that your address has been entered correctly, or contact us if you need any help.

    The store is in Bermuda. Corrently we only have test credentials which did validate in test mode
    We have checked Enable Real Time Rates and filled in our shipping address (Since they’re all required we used Bermuda as the State, Country and Account Payment Country). all the rates are enabled and we have Supports All Countries enabled.

    Request
    <?xml version=”1.0″ encoding=”UTF-8″?>
    <p:DCTRequest xmlns:p=”https://www.dhl.com&#8221; xmlns:p1=”https://www.dhl.com/datatypes&#8221; xmlns:p2=”https://www.dhl.com/DCTRequestdatatypes&#8221; xmlns:xsi=”https://www.w3.org/2001/XMLSchema-instance&#8221; xsi:schemaLocation=”https://www.dhl.com DCT-req.xsd “>
    <GetQuote>
    <Request>
    <ServiceHeader>
    <MessageTime>2018-06-18T20:39:34</MessageTime>
    <MessageReference>1234567890123456789012345678901</MessageReference>
    <SiteID>[remove]</SiteID>
    <Password>[removed]</Password>
    </ServiceHeader>
    </Request>
    <From>
    <CountryCode>BM</CountryCode>
    <City>Hamilton</City>
    </From>
    <BkgDetails>
    <PaymentCountryCode>BM</PaymentCountryCode>
    <Date>2018-06-18</Date>
    <ReadyTime>PT10H21M</ReadyTime>
    <DimensionUnit>CM</DimensionUnit>
    <WeightUnit>KG</WeightUnit>
    <Pieces>
    <Piece><PieceID>1</PieceID><PackageTypeCode>BOX</PackageTypeCode><Weight>0.057</Weight></Piece><Piece><PieceID>2</PieceID><PackageTypeCode>BOX</PackageTypeCode><Weight>0.057</Weight></Piece>
    </Pieces>

    <IsDutiable>Y</IsDutiable>
    <NetworkTypeCode>AL</NetworkTypeCode>

    </BkgDetails>
    <To>
    <CountryCode>US</CountryCode>
    <Postalcode>17603</Postalcode><City>LANCASTE</City>
    </To>
    <Dutiable><DeclaredCurrency>USD</DeclaredCurrency><DeclaredValue>60</DeclaredValue></Dutiable>
    </GetQuote>
    </p:DCTRequest>

    Response

    <?xml version=”1.0″ encoding=”UTF-8″ standalone=”no”?><res:DCTResponse xmlns:res=’https://www.dhl.com&#8217; xmlns:xsi=’https://www.w3.org/2001/XMLSchema-instance&#8217; xsi:schemaLocation= ‘https://www.dhl.com DCT-Response.xsd’>
    <GetQuoteResponse>
    <Response>
    <ServiceHeader>
    <MessageTime>2018-06-18T22:39:09.381+01:00</MessageTime>
    <MessageReference>1234567890123456789012345678901</MessageReference>
    <SiteID>[removed]</SiteID>
    </ServiceHeader>
    </Response>
    <BkgDetails>
    <OriginServiceArea>
    <FacilityCode>GTW</FacilityCode>
    <ServiceAreaCode>BDA</ServiceAreaCode>
    </OriginServiceArea>
    <DestinationServiceArea>
    <FacilityCode>MDT</FacilityCode>
    <ServiceAreaCode>MDT</ServiceAreaCode>
    </DestinationServiceArea>
    <QtdShp>
    <GlobalProductCode>P</GlobalProductCode>
    <LocalProductCode>P</LocalProductCode>
    <ProductShortName>EXPRESS WORLDWIDE</ProductShortName>
    <LocalProductName>EXPRESS WORLDWIDE NONDOC</LocalProductName>
    <NetworkTypeCode>TD</NetworkTypeCode>
    <POfferedCustAgreement>N</POfferedCustAgreement>
    <TransInd>Y</TransInd>
    <PickupDate>2018-06-19</PickupDate>
    <PickupCutoffTime>PT16H</PickupCutoffTime>
    <BookingTime>PT15H</BookingTime>
    <ExchangeRate>0.000</ExchangeRate>
    <WeightCharge>0</WeightCharge>
    <WeightChargeTax>0.000</WeightChargeTax>
    <TotalTransitDays>1</TotalTransitDays>
    <PickupPostalLocAddDays>0</PickupPostalLocAddDays>
    <DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays>
    <PickupNonDHLCourierCode> </PickupNonDHLCourierCode>
    <DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode>
    <DeliveryDate>2018-06-20</DeliveryDate>
    <DeliveryTime>PT23H59M</DeliveryTime>
    <DimensionalWeight>0.114</DimensionalWeight>
    <WeightUnit>KG</WeightUnit>
    <PickupDayOfWeekNum>2</PickupDayOfWeekNum>
    <DestinationDayOfWeekNum>3</DestinationDayOfWeekNum>
    <PricingDate>2018-06-18</PricingDate>
    <TotalTaxAmount>0.000</TotalTaxAmount>
    </QtdShp>
    </BkgDetails>
    <Srvs>
    <Srv>
    <GlobalProductCode>P</GlobalProductCode>
    <MrkSrv>
    <LocalProductCode>P</LocalProductCode>
    <ProductShortName>EXPRESS WORLDWIDE</ProductShortName>
    <LocalProductName>EXPRESS WORLDWIDE NONDOC</LocalProductName>
    <ProductDesc>EXPRESS WORLDWIDE NONDOC</ProductDesc>
    <NetworkTypeCode>TD</NetworkTypeCode>
    <POfferedCustAgreement>N</POfferedCustAgreement>
    <TransInd>Y</TransInd>
    </MrkSrv>
    </Srv>
    </Srvs>
    </GetQuoteResponse></res:DCTResponse><!– ServiceInvocationId:20180618223909_8979_2f2eb413-630d-463a-9980-86cb50e33543 –>

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    Please make sure you have dimensions as well in your products.

    And if you’re using in test mode please go to Rates and services tab and disable ” Show Account Rates”

    Regards,

    Thread Starter dsawyers

    (@dsawyers)

    We don’t have the checkbox checked. I added dimensions to test item (we don’t have dimensions on most of the products), but it’s still not showing rates

    https://islandexports.ezsolutionweb.com/shop/blue-cottage-quilted-print-3/

    <?xml version=”1.0″ encoding=”UTF-8″ standalone=”no”?><res:DCTResponse xmlns:res=’https://www.dhl.com&#8217; xmlns:xsi=’https://www.w3.org/2001/XMLSchema-instance&#8217; xsi:schemaLocation= ‘https://www.dhl.com DCT-Response.xsd’>
    <GetQuoteResponse>
    <Response>
    <ServiceHeader>
    <MessageTime>2018-06-19T21:00:25.839+01:00</MessageTime>
    <MessageReference>1234567890123456789012345678901</MessageReference>
    <SiteID>[removed]</SiteID>
    </ServiceHeader>
    </Response>
    <BkgDetails>
    <OriginServiceArea>
    <FacilityCode>GTW</FacilityCode>
    <ServiceAreaCode>BDA</ServiceAreaCode>
    </OriginServiceArea>
    <DestinationServiceArea>
    <FacilityCode>MDT</FacilityCode>
    <ServiceAreaCode>MDT</ServiceAreaCode>
    </DestinationServiceArea>
    <QtdShp>
    <GlobalProductCode>P</GlobalProductCode>
    <LocalProductCode>P</LocalProductCode>
    <ProductShortName>EXPRESS WORLDWIDE</ProductShortName>
    <LocalProductName>EXPRESS WORLDWIDE NONDOC</LocalProductName>
    <NetworkTypeCode>TD</NetworkTypeCode>
    <POfferedCustAgreement>N</POfferedCustAgreement>
    <TransInd>Y</TransInd>
    <PickupDate>2018-06-19</PickupDate>
    <PickupCutoffTime>PT16H</PickupCutoffTime>
    <BookingTime>PT15H</BookingTime>
    <ExchangeRate>0.000</ExchangeRate>
    <WeightCharge>0</WeightCharge>
    <WeightChargeTax>0.000</WeightChargeTax>
    <TotalTransitDays>1</TotalTransitDays>
    <PickupPostalLocAddDays>0</PickupPostalLocAddDays>
    <DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays>
    <PickupNonDHLCourierCode> </PickupNonDHLCourierCode>
    <DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode>
    <DeliveryDate>2018-06-20</DeliveryDate>
    <DeliveryTime>PT23H59M</DeliveryTime>
    <DimensionalWeight>10.800</DimensionalWeight>
    <WeightUnit>KG</WeightUnit>
    <PickupDayOfWeekNum>2</PickupDayOfWeekNum>
    <DestinationDayOfWeekNum>3</DestinationDayOfWeekNum>
    <PricingDate>2018-06-19</PricingDate>
    <TotalTaxAmount>0.000</TotalTaxAmount>
    </QtdShp>
    </BkgDetails>
    <Srvs>
    <Srv>
    <GlobalProductCode>P</GlobalProductCode>
    <MrkSrv>
    <LocalProductCode>P</LocalProductCode>
    <ProductShortName>EXPRESS WORLDWIDE</ProductShortName>
    <LocalProductName>EXPRESS WORLDWIDE NONDOC</LocalProductName>
    <ProductDesc>EXPRESS WORLDWIDE NONDOC</ProductDesc>
    <NetworkTypeCode>TD</NetworkTypeCode>
    <POfferedCustAgreement>N</POfferedCustAgreement>
    <TransInd>Y</TransInd>
    </MrkSrv>
    </Srv>
    </Srvs>
    </GetQuoteResponse></res:DCTResponse><!– ServiceInvocationId:20180619210025_8979_c4f4103e-c544-451f-8171-7f09e795f201 –>

    Hi,

    Please raise a ticket in https://xadapter.com/online-support so that I can check your site.

    Regards,

    Thread Starter dsawyers

    (@dsawyers)

    They gave us the production credentials and we’re returning rates now so the issue seems to be with their test server.

    Hi,

    Good to know its working fine now, yes most of the time the test server do not return rates, but normally it should give atleast the retail rates if show account rates is disabled.

    Let me know if you face any further issues.

    Regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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