Not getting purchase events on GA4

  • Resolved rguzzo

    (@rguzzo)


    1 year, 10 months ago

    Hi! I am getting all enhanced ecommerce events properly, however I am not getting any purchase event at all on my site.

    My problem is 2 fold.

    1. When the user pays by credit card, he is properly redirected to the order-received page. (My website is in portuguese, so that’s actually pedido-recebido). Purchase events should be sent, am i right? They are not being sent.
    2. When the user pays via bank transfer he’s not tranferred to the order-received page. Is there anyway I can track these purchase events?

    here is my system info

    wp-core

version: 6.1.2
site_language: pt_BR
user_language: pt_BR
timezone: America/Sao_Paulo
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 25
dotorg_communication: true

wp-paths-sizes

wordpress_path: /home/kajubrasileirism/public_html
wordpress_size: 13,98 GB (15010479909 bytes)
uploads_path: /home/kajubrasileirism/public_html/wp-content/uploads
uploads_size: 4,14 GB (4443031231 bytes)
themes_path: /home/kajubrasileirism/public_html/wp-content/themes
themes_size: 353,03 MB (370182380 bytes)
plugins_path: /home/kajubrasileirism/public_html/wp-content/plugins
plugins_size: 360,96 MB (378495762 bytes)
database_size: 61,02 MB (63984696 bytes)
total_size: 18,87 GB (20266173978 bytes)

wp-dropins (2)

advanced-cache.php: true
maintenance.php: true

wp-active-theme

name: Flatsome Child (flatsome-child)
version: 3.0
author: UX Themes
author_website: (undefined)
parent_theme: Flatsome (flatsome)
theme_features: core-block-patterns, post-thumbnails, widgets-block-editor, woocommerce, title-tag, automatic-feed-links, customize-selective-refresh-widgets, sensei, html5, menus, post-formats, wc-product-gallery-lightbox, widgets
theme_path: /home/kajubrasileirism/public_html/wp-content/themes/flatsome-child
auto_update: Desativado

wp-parent-theme

name: Flatsome (flatsome)
version: 3.13.3
author: UX-Themes
author_website: https://www.uxthemes.com/
theme_path: /home/kajubrasileirism/public_html/wp-content/themes/flatsome
auto_update: Desativado

wp-plugins-active (36)

Brazilian Market on WooCommerce: version: 3.8.2, author: Claudio Sanches, Atualiza??es automáticas desativadas
Calculadora de frete melhorada para lojas brasileiras: version: 3.1.2, author: Luiz Bills, Atualiza??es automáticas desativadas
CAPTCHA 4WP: version: 7.2.1, author: WP White Security, Atualiza??es automáticas desativadas
Checkout Field Editor for WooCommerce: version: 1.8.2, author: ThemeHigh, Atualiza??es automáticas desativadas
Claudio Sanches - Correios for WooCommerce: version: 3.8.0, author: Claudio Sanches, Atualiza??es automáticas desativadas
Contact Form 7: version: 5.7.6, author: Takayuki Miyoshi, Atualiza??es automáticas desativadas
Creative Mail by Newfold Digital: version: 1.6.7, author: Newfold Digital, Atualiza??es automáticas desativadas
Disable XML-RPC: version: 1.0.1, author: Philip Erb, Atualiza??es automáticas desativadas
Email Log: version: 2.4.8, author: Sudar, Atualiza??es automáticas desativadas
Facebook for WooCommerce: version: 3.0.23, author: Facebook, Atualiza??es automáticas desativadas
Header Footer Code Manager: version: 1.1.32, author: 99robots, Atualiza??es automáticas desativadas
Jetpack: version: 12.1, author: Automattic, Atualiza??es automáticas desativadas
Loco Translate: version: 2.6.4, author: Tim Whitlock, Atualiza??es automáticas desativadas
Pagar.me for WooCommerce: version: 2.5.0, author: Pagar.me, Claudio Sanches, Atualiza??es automáticas desativadas
Pix por Piggly (para Woocommerce): version: 2.0.29, author: Piggly Lab, Atualiza??es automáticas desativadas
Post Duplicator: version: 2.28, author: Metaphor Creations, Atualiza??es automáticas desativadas
Redirection: version: 5.3.10, author: John Godley, Atualiza??es automáticas desativadas
Site Kit by Google: version: 1.99.0, author: Google, Atualiza??es automáticas desativadas
SKU Generator for WooCommerce: version: 1.6.0, author: WP Wham, Atualiza??es automáticas desativadas
User Role Editor: version: 4.63.3, author: Vladimir Garagulya, Atualiza??es automáticas desativadas
Variation Swatches for WooCommerce: version: 2.0.20, author: Emran Ahmed, Atualiza??es automáticas desativadas
WhatsApp Chat by NinjaTeam: version: 2.6, author: NinjaTeam, Atualiza??es automáticas desativadas
WooCommerce: version: 7.7.0, author: Automattic, Atualiza??es automáticas desativadas
WooCommerce Conditional Shipping and Payments: version: 1.8.0, author: SomewhereWarm, Atualiza??es automáticas desativadas
WooCommerce Customer/Order CSV Export: version: 4.6.2, author: SkyVerge, Atualiza??es automáticas desativadas
WooCommerce Google Analytics Integration: version: 1.8.1, author: WooCommerce, Atualiza??es automáticas desativadas
WooCommerce Order Status Manager: version: 1.11.7, author: SkyVerge, Atualiza??es automáticas desativadas
WooCommerce Shipping Calculator in Product: version: 1.0.1, author: Valdeir Oliveira, Atualiza??es automáticas desativadas
WooCommerce Smart Coupons: version: 4.7.2, author: StoreApps, Atualiza??es automáticas desativadas
WooCommerce Tiny Google Shopping: version: 1.0, author: Tiny Erp, Atualiza??es automáticas desativadas
Woo Payment Discounts: version: 1.3.0, author: WPCodelibrary, Atualiza??es automáticas desativadas
WPForms Lite: version: 1.8.1.2, author: WPForms, Atualiza??es automáticas desativadas
WP Mail SMTP: version: 3.8.0, author: WP Mail SMTP, Atualiza??es automáticas desativadas
WP Rocket: version: 3.10.10, author: WP Media, Atualiza??es automáticas desativadas
YITH WooCommerce Checkout Manager: version: 1.6.3, author: YITH (latest version: 1.27.0), Atualiza??es automáticas desativadas
Yoast SEO: version: 20.7, author: Team Yoast, Atualiza??es automáticas desativadas

wp-plugins-inactive (1)

WooCommerce Google Analytics Pro: version: 1.8.10, author: SkyVerge, Atualiza??es automáticas desativadas

wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Indisponível
imagemagick_version: Indisponível
imagick_version: Indisponível
file_uploads: File uploads is turned off
post_max_size: 1280M
upload_max_filesize: 1280M
max_effective_size: 1 GB
max_file_uploads: 20
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.25

wp-server

server_architecture: Linux 3.10.0-962.3.2.lve1.5.70.el7.x86_64 x86_64
httpd_software: Apache
php_version: 8.0.28 64bit
php_sapi: litespeed
max_input_variables: 1000000
time_limit: 3000
memory_limit: 1280M
max_input_time: 3000
upload_max_filesize: 1280M
php_post_max_size: 1280M
curl_version: 7.87.0 OpenSSL/1.1.1p
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

wp-database

extension: mysqli
server_version: 10.3.39-MariaDB
client_version: mysqlnd 8.0.28
max_allowed_packet: 1073741824
max_connections: 300

wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/kajubrasileirism/public_html/wp-content
WP_PLUGIN_DIR: /home/kajubrasileirism/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 1280M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Indefinido
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

jetpack

site_id: 204218996
ssl_cert: No
time_diff: undefined
version_option: 12.1:1683821701
old_version: 10.7:1647983998
public: Public
master_user: #21843 kajubrasileirismos
current_user: #21923 designer
tokens_set: Blog
blog_token: ftAM44VS822kL$cl@M%fPMmhoh2*EJ%D
user_token: Not set.
version: 12.1
jp_plugin_dir: /home/kajubrasileirism/public_html/wp-content/plugins/jetpack/
plan: free
protect_header: {"trusted_header":"HTTP_X_REAL_IP","segments":0,"reverse":false}
full_sync: {"started":"Tue, 22 Mar 2022 21:22:42 +0000","finished":"Tue, 22 Mar 2022 21:22:55 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"21843"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[21843],"network_options":true}}
sync_size: 1
sync_lag: 3 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/kajubrasileirismos.com.br","siteurl":"https:\/\/kajubrasileirismos.com.br","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.

google-site-kit

version: 1.99.0
php_version: 8.0.28
wp_version: 6.1.2
reference_url: https://kajubrasileirismos.com.br
amp_mode: no
site_status: connected-site
user_status: not authenticated
verification_status: not-verified
connected_user_count: 2
active_modules: site-verification, search-console, analytics, analytics-4, pagespeed-insights
recoverable_modules: none
required_scopes:
openid: ?
https://www.googleapis.com/auth/userinfo.profile: ?
https://www.googleapis.com/auth/userinfo.email: ?
https://www.googleapis.com/auth/siteverification: ?
https://www.googleapis.com/auth/webmasters: ?
https://www.googleapis.com/auth/analytics.readonly: ?
https://www.googleapis.com/auth/tagmanager.readonly: ?
capabilities:
googlesitekit_authenticate: ?
googlesitekit_setup: ?
googlesitekit_view_posts_insights: ?
googlesitekit_view_dashboard: ?
googlesitekit_manage_options: ?
googlesitekit_update_plugins: ?
googlesitekit_view_splash: ?
googlesitekit_view_authenticated_dashboard: ?
googlesitekit_view_wp_dashboard_widget: ?
googlesitekit_view_admin_bar_menu: ?
googlesitekit_view_shared_dashboard: ?
googlesitekit_read_shared_module_data::["search-console"]: ?
googlesitekit_read_shared_module_data::["analytics"]: ?
googlesitekit_read_shared_module_data::["analytics-4"]: ?
googlesitekit_read_shared_module_data::["pagespeed-insights"]: ?
googlesitekit_manage_module_sharing_options::["search-console"]: ?
googlesitekit_manage_module_sharing_options::["analytics"]: ?
googlesitekit_manage_module_sharing_options::["analytics-4"]: ?
googlesitekit_manage_module_sharing_options::["pagespeed-insights"]: ?
googlesitekit_delegate_module_sharing_management::["search-console"]: ?
googlesitekit_delegate_module_sharing_management::["analytics"]: ?
googlesitekit_delegate_module_sharing_management::["analytics-4"]: ?
googlesitekit_delegate_module_sharing_management::["pagespeed-insights"]: ?
enabled_features:
adsenseSetupV2: ?
dashboardSharing: ?
ga4ActivationBanner: ?
ga4Reporting: ?
gm3Components: ?
gteSupport: ?
userInput: ?
search-console_shared_roles: none
search-console_management: owner
analytics_shared_roles: none
analytics_management: owner
analytics-4_shared_roles: none
analytics-4_management: owner
pagespeed-insights_shared_roles: none
pagespeed-insights_management: all_admins
search_console_property: https://kajubrasileirismos.com.br/
analytics_account_id: 2229?????
analytics_property_id: UA-2229???????
analytics_profile_id: 2871?????
analytics_use_snippet: yes
analytics_4_property_id: 3070347??
analytics_4_web_data_stream_id: 3345??????
analytics_4_measurement_id: G-CN????????
analytics_4_use_snippet: yes

wp_mail_smtp

version: 3.8.0
license_key_type: lite
debug: Nenhum aviso de depura??o encontrado.
lite_install_date: dez 6, 2021 @ 11:10am

wpforms

version: 1.8.1.2
lite: dez 6, 2021 @ 11:16am
upload_dir: Gravável
total_forms: 1
total_submissions: undefined

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Saif

    (@babylon1999)

    Hello @rguzzo,

    Thank you for reaching out!

    I understand that purchase events are not being tracked. This issue primarily stems from something overriding the behavior of the WooCommerce thank you page, as you mentioned.

    The best way to determine if that’s not the case is to switch to the Storefront theme and disable any checkout workflow plugins. Also, please make sure purchase events are activated WooCommerce > Settings > Integrations > Google Analytics.

    If that didn’t help, then please attach a copy of your site’s system status report again which can be found in WooCommerce > Status.

    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.

    Look forward to hearing back from you.

Viewing 1 replies (of 1 total)
  • The topic ‘Not getting purchase events on GA4’ is closed to new replies.