Not getting new rows if email is the same

  • Resolved blaifm

    (@blaifm)


    3 months, 1 week ago

    Hello,

    I have three forms on my website, all of them share the same fields except for a hidden one that identifies which form the information is coming from.

    However! In my tests, if I submit one form with an email address in its respective field and then submit a different form with the same email address, the second submission does not appear in the Google Sheet.

    How can I make it insert a row for each form submission, even if the email address is the same?

    Thank you!

Viewing 1 replies (of 1 total)
  • Plugin Author westerndeal

    (@westerndeal)

    Hello @blaifm
    Thanks for getting in touch and sorry for the delay in responding,

    While checking submissions from all the forms are showing correctly in the same sheet, when you say submissions are not showing in sheet, at that time you might be facing Google Quota Limit issue, to confirm error will be shown in debug log under integration tab, make sure debug must be enabled if error is not showing.
    To avoid this issue you can connect with manual authentication method.
    Hope this helps!

    Thanks
    Abdullah

Viewing 1 replies (of 1 total)
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