Not Getting Email Notification

  • Resolved bellinghamfitness

    (@bellinghamfitness)


    7 years, 5 months ago

    Hi there!

    I just got your plugin, and got a few questions.
    1: When I write in my name in the “name” field, theres a round green check mark thats right behind the text, It really hard to read.
    2: After submitting the form, the entire thing collapses and make the page look really bad, is there any way to stop that?
    3: *most important* Im not getting email notifications after someone submits the form, this is super important for me because I want to get back to my clients asap !
    I currently put a different form on the website, so I can’t show you the problems:/

    Thank You

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    Good day @bellinghamfitness

    1. It’s possible some of the CSS that we use for that spot is being overridden and preventing it from working as expected. However, I’d need to see it in action to confirm. Do you have a link I could see the form at?

    2. Odd, and another one that may be related to CSS issues/conflicts. It should be showing a submission success message. There’s no setting that we have in the plugin that would prevent it, because it shouldn’t happen. Much like item 1, seeing this happen myself would be most beneficial.

    3. If there’s something preventing the emails from successfully going through, then that’s something we would definitely need to determine the source of and debug. If it’s something else, then we’d just take it as it comes in. Just to be certain, did you check your spam filter in case those were getting caught there?

    If at all possible, putting the form back on the site somewhere would be a help. It doesn’t even need to be on a page that is listed in a menu, just somewhere that you could link me to directly.

    Thread Starter bellinghamfitness

    (@bellinghamfitness)

    Sorry for the late reply!
    And would you like to log into my website and try to check it out? I can make a new page and give a link to it, the form will be there.

    https://www.bellinghamfitness.com/test-form/

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    Hey @bellinghamfitness, if you could directly email [email protected] with a subject line of “WordPress forum support for Constant Contact Forms”, we can get things started for this.

    Thread Starter bellinghamfitness

    (@bellinghamfitness)

    Email sent!

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    Still waiting on some confirmation from my end. Thank you for your patience thus far.

Viewing 5 replies - 1 through 5 (of 5 total)
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