Not getting confirmation email to change admin email in settings

  • This topic was raised in a forum over a year ago and never resolved. The admin email in settings is years out of date. I enter one of my emails, but do not get the confirmation email I need to effect the change. I have tried three different email addresses, but have received no confirmation email at any of them.

    • This topic was modified 5 years, 2 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Moderator James Huff

    (@macmanx)

    It sounds like your hosting provider has disabled PHP’s mail() function, which is used by WordPress to send you comment notifications, or notifications about new users registering on your site.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blacklisted. This would result in the emails being sent, but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and sending yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

Viewing 1 replies (of 1 total)
  • The topic ‘Not getting confirmation email to change admin email in settings’ is closed to new replies.