Not firing properly nor connecting with FB Properly

  • For some reason I’m getting a firing error…

    We detected event code but the pixel has not activated for this event, so no information was sent to Facebook. This could be due to an error in the code, but could also occur if the pixel fires on a dynamic event such as a button click.Learn more

    Also if I go to the product catalog tab I have this…

    A new permission needs to be granted!
    Please click the login button below to refresh your connection and access the Product Catalog.

    When I click the button it takes me back to the general settings tab where I am connected to Facebook with proper ID and all.

    I have a view conversion event set up for the home page and a view page conversion set for https://www.unglove.me/shop/unglove-v2/

    I see no change in the pixel using the Facebook Pixel Helper. Just the error.

    • This topic was modified 6 years, 6 months ago by wyohost.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    sorry for the big delay on my response.

    About your issue, it seems something messed up in your facebook connection. If so, if you have the issue yet, please try to reset the facebook connection from General Settings > Advanced Settings box on bottom of the settings.

Viewing 1 replies (of 1 total)
  • The topic ‘Not firing properly nor connecting with FB Properly’ is closed to new replies.