• Resolved witters

    (@witters)


    I have 1181 products in my store. When I export the products, the CSV only has 1170 products + 1 header line.

    All products are published.

    I have the offset as 0 and the limit as empty when exporting. (Also tried the limit as 2000 but same issue).

    Any ideas?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi @witters,

    Any errors/warnings written in the exported CSV or in the error log.?
    Please check by increasing PHP Memory limit.

    Thread Starter witters

    (@witters)

    Hi @mujeebur,

    Thanks for the quick reply.

    There’s nothing in the error_log or in the exported CSV. We’re on WP Engine with 512MB as the PHP Memory limit.

    I saw this a few weeks ago when we had fewer products in: ~1160 in the database then but only ~1150 in the export.

    Hi @witters,

    It seems strange. We haven’t had any other reports of this, and I’m not seeing it myself. Please check the status of a product that’s not getting exported. Also free version will work only with simple products

    Thread Starter witters

    (@witters)

    I agree it’s strange. The products that are being missed aren’t any different – they’re published, simple products, and have full catalogue visibility.

    Thanks for responding so quickly. Although it’s not resolved, we’re done with the reordering task now so this isn’t a priority. I’ll leave this here in case any other people encounter a similar issue.

    Hi @witters,

    We noted this.Please leave us a review if plugin/support helped.

    I also am having a similar problem. I only have a little under 200 products so far and my product ids are in order starting at 100 to 291 at the moment. What is strange, the 200th product id would not export. I thought there might be something like a special character in the description so i copied the product and now it’s id is 4455 (since woocommerce assigned the id for me.) I deleted the old one with the 200 id. Now, the 4455 id product exports just fine, and the 200 id is still gone (as it should be now since it no longer exist), but wait, now product id 201 is missing from the export and it exported fine before deleting the 200 id. It should be on line 102 of the exported csv.

    My thought is, the plugin has a glitch between the 101 and 102 lines of the export. Perhaps this repeats every 100 lines, so people with more products end up missing one product per 100. I am about 6 items short of testing this theory, as my export has not reached 200 lines yet.

    Hello Joeistoybox,

    We apologize for the inconvenience caused. and thank you for notifying this issue.
    We fixed it on our latest version v1.3.8
    kindly update the plugin and check it. Let us know if you have any queries.We are eager to help you.

    Regards,
    Veeresh
    Team XA

Viewing 7 replies - 1 through 7 (of 7 total)
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