Not downloadable on my account page

  • Hello,

    we already have allowed the my account invoice download and it also appears.

    But it is not working on that page. The site just refresh without download or opening in a new tab.

    Download the invoice in the backend is working fine.

    Kind regards,

    Marco

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor kluver

    (@kluver)

    Hi @krassgruen,

    That is unfortunate. Do you get any specific errors? You can check via WooCommerce > Status > Logs and check for errors starting with wpo-wcpdf- and a timestamp that matches the time when you were trying to download the invoice.

    Let us know what you find!

    Thread Starter marco

    (@krassgruen)

    Hi @kluver ,

    there are no errors starting with wpo-wcpdf.

    Plugin Contributor kluver

    (@kluver)

    Hi @krassgruen,

    I suspect this might be a plugin conflict. Is it possible for you to test if this error still occurs when only WooCommerce, our PDF Invoices plugin and your theme are active?

Viewing 3 replies - 1 through 3 (of 3 total)
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