Not deleting backups from remote storage

Hi,

Could you send a copy of the latest backup log?
The contents will be too long to post here directly, but you can use an online service (such as pastebin), and post the link here.

Will this work?

https://www.dropbox.com/s/lf7yq3g0vlel79p/log.0c86f0bb023b.txt?dl=0

Thanks. What’s an example of a filename that wasn’t deleted from Google Drive, after that backup run, that should have been? With that info, we can compare with what’s in the log.

David

It’s the entire backup set that is not being deleted from GD, uploads, themes, plugins, database and others, whether I attempt to delete manually from within WordPress, or retention limits (which should automatically delete old backups from GD?)

It just seems this has started happening in the last few weeks, since the latest UD updates. Have any of the latest UD updates modified interaction with GD in any way?

One very distinct possibility is it’s Google. They change their API rules etc faster than anyone can keep track. But if UD is obtaining an access token and uploading, it should also be able to delete?

UD has now created more than one folder in GD, “UpdraftPlus”. I now have 3. The last one was made 3 days ago and only has the last 2 backups in it. Previously there was only ever 1. This might be why it is not deleting old backups, as it can’t find them.

I see this line at the end of the latest log (today) and also the one posted to Dropbox: “Deletion failed: file was not found”

Problem solved, I think.

I went into GD and moved all (18) backup sets into one of the UpdraftPlus folders, and then deleted the now 2 empty folders from GD. I then went into UD in WordPress and rescanned remote storage. I had 15, but now had 18 backups in UD. The extra 3 had no logs, as I previously deleted them from UD, but as they were not deleted from GD, they showed up again. I now clicked on the red delete button in UD. The backups were deleted from UD, and GD. I ran another new backup, and when it was finished, the oldest backup was deleted from UD and GD successfully.

It appears the problem was the extra “UpdraftPlus’ folders in GD. There should only be one. How the extras got there is the mystery.

How the extras got there is the mystery.

This can happen if UD’s requests to Google Drive to ask if there’s an existing folder fail – e.g. due to bad network conditions. In that case UD retries (i.e. asks again), and if that also fails, then it carries on with the backup; and the first thing is that it tries to create the folder. Normally, if the network’s having problems, the backup can’t be sent either. But it’s possible – and this appears to have happened – that the network then recovers, and receives the backup. In that case, you end up with multiple folders, and have to delete one by hand to get things back to normal.

David

I learn something new (almost) everyday.

I am currently in Belgium, my site is hosted in South Africa, and Googles servers are somewhere else, so it doesn’t come as too much of a surprise if / when there are network issues somewhere along the line.