Hi,
Please note that the plugin does what it advises, it provides a classic contact form (email+subject+message) with settings related to the email format, captcha, reports, confirmation message to the user that filled the form, save the messages into a database, export the submissions in CSV format and other features.
What it doesn’t include (and your review should be about that) is a visual form builder for customizing the fields. There is a pro version (commercial) with a visual form builder included.
I’m sorry to see that you are so disappointed with the plugin for that reason, however please note that in most cases the classic contact form is all what is needed and the plugin was designed for that purpose.
Thank you for your comments.