Not counting the number of clicks

I’m not seeing any issue on default WordPress. So I am guessing it’s something specific to your setup. Do you know if the site is running any cache type plugins, or any other plugin that might be interfering with normal functionality?

No, it does not use any cache plugins

No, it does not use any cache plugins After the initial installation, it was working properly, and after a while, without changing any plugins or settings, the counter stopped working.

• This reply was modified 1 year ago by harfeto.

Okay there must be something specific to your site (and/or server) that is preventing normal functionality. The trick is finding out what’s happening. Are you finding any related errors in the site’s error log?

no its clean

I disabled the opcache extension and increased the php version I also upgraded the memory limit to 256

Hmm not sure then. The next step in troubleshooting would be to test your other plugins and theme. I would be glad to provide a guide if it might be useful for you.

you’re welcome

Sure here it is: How to Troubleshoot WordPress

https://fahimanfan.com/test/

Thank you for your time I started a fresh wordpress without any plugins but still the counter doesn’t work I used a piece of code for the counter

counter: [sdc_meta id=”6″ count=”true”]

I just re-tested on default WordPress and it’s working normally. I also use the plugin on several of my own sites, and they all are working fine. Plus there would be a ton of support tickets if the plugin suddenly stopped counting downloads. So the issue most likely is specific to your setup, site, server, or something.

So continuing with troubleshooting, on your test site (default WP setup), try switching to one of the default WordPress themes (while all other plugins are disabled) and try again. There may be something in your theme functions that is causing an issue with downloads.

I changed the theme on the main site and it didn’t work In the new WordPress, we use the default WordPress theme and no other plugins are installed If there are no problems with the new wordpress, maybe a php extension is needed! Does this plugin have a special dependency on php extensions?

Question, how does the plugin work?
Does the counter add one unit after each click?

Glad to help:

1. “Does this plugin have a special dependency on php extensions?”

Nope. Nothing out of the ordinary. Your site error log would show any related errors if some module on your server were missing.

2. “Does the counter add one unit after each click?”

After each successful download, the download count increases by 1.

• This reply was modified 1 year ago by Jeff Starr.

nice

The file to be downloaded is large, and may be interrupted with slow internet connections
I suggest adding an option to count the number of clicks, whether the download is complete or not

This will make the plugin more complete and more efficient

Thanks for the feedback. So does the plugin work on your site for smaller file sizes?

yes it works
Please let me know when you add this feature
Good luck