Not connecting to Mail chimp

  • Resolved eylonhh

    (@eylonhh)


    7 years, 5 months ago

    Hello there!

    I have a new website, and didn’t take it public yet. I have been
    experimenting with forms and mail chimp automation email, and integration to wordpress with the mailchimp-for-wp plugin for the last few
    days (everything was working fine).

    While working a few days ago, I have noticed that the form on my website does not
    get sent properly and the list does not get updated.

    My API doesn’t get connected.
    This is the error I get: “MailChimp returned the following error:
    Service Unavailable.”

    I looked up a few forums and they say my IP address may be blacklisted on
    Akamai firewall.

    I contacted Mail chimp support, and it seems that there is a problem with the IP, and I dont know exactly what.

    After a few messages back and forth, we came to a conclusion that we need to isolate the problem, by getting more information that the mailchimp-for-wp support team can find.

    This is the Email:

    “Though, I do want to help you as much as I can, you may want to reach out to MailChimp for WordPress support. You can then request them to make a verbose cURL request from the IP address of your WordPress server that would make a connection to our site and return the details of that connection showing if there were any issues.

    For reference that API call would look like this:

    curl -v https://us1.api.mailchimp.com/3.0/?apikey=test
    Replace us1 with the characters in the end or your API key, after the minus sign.
    Replace test with the entire API key.

    If that returns a different error or reference number than that most likely is an Akamai block. With that error or reference number we would then be able to perform a search on that within our system to acquire details about what is happening with that connection, and what could be done to resolve that issue.”

    The IP is: 88.99.217.197
    API key: 644ebdf3cebb607b1bbefb4724723157-us16
    The site is https://therealgardeners.com/

    I will very much appreciate your help, if you can isolate what is the real problem here.

    Thank you!

    • This topic was modified 7 years, 5 months ago by eylonhh.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Danny van Kooten

    (@dvankooten)

    Hi Eylon,

    Please have a look at our knowledge base article on solving common connectivity issues.

    The error you’re seeing usually means that your IP is blacklisted by Akamai, the MailChimp firewall service. This can be resolved by asking your webhost to issue a new IP address for your server. Most likely, your IP address has been used or is shared by a website doing shady business.

    Unfortunately, this isn’t really something that the plugin can do anything about. ??

    Good luck!

    PS. Your API key grants full access to your MailChimp account, including reading all of your subscriber’s email address. I strongly recommend never posting it anywhere public.

    Thread Starter eylonhh

    (@eylonhh)

    Okay! Thanks a lot ??

Viewing 2 replies - 1 through 2 (of 2 total)
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