Not connecting properly to Facebook

Hi there @robbertjottenheijm,

I understand that you reconnected to Facebook and now you get the following error message:

Heads up! It looks like there was a problem with reconnecting your site to Facebook. Please click here to try again, or get in touch with our support team for assistance.

Could you share a copy of your site’s System Status Report with us?
You’ll find it at the top of the page under WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit).

Paste the result here in your reply. Thanks!

Thanks for your reply!
Here is the report result;

### WordPress Environment ###

WordPress address (URL): https://bracketofficial.com
Site address (URL): https://bracketofficial.com
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: 5.9.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 16 MB
PHP Time Limit: 90
PHP Max Input Vars: 100000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.28-MariaDB
Max Upload Size: 16 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: wp_
Totale databasegrootte: 272.99MB
Database datagrootte: 182.27MB
Database index grootte: 90.72MB
wp_woocommerce_sessions: Data: 0.17MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.22MB + Index: 0.08MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.34MB + Index: 0.48MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.27MB + Index: 0.20MB + Engine InnoDB
wp_bwt_failed_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwt_passed_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
wp_ddwcpos_outletmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ddwcpos_outlets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ddwcpos_transactions: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_dokan_announcement: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_orders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dokan_refund: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_vendor_balance: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_withdraw: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_elfsight_instagram_feed_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_elfsight_instagram_feed_widgets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_entry_meta: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form_view: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_iconic_woo_linked_variations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_imagify_files: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
wp_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_indexnow_failed_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_indexnow_passed_submissions: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_jet_post_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jet_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_joc_activity: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 31.50MB + Index: 0.45MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_hash: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.31MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 104.61MB + Index: 73.23MB + Engine InnoDB
wp_posts: Data: 22.52MB + Index: 1.33MB + Engine InnoDB
wp_realmedialibrary: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_realmedialibrary_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_realmedialibrary_posts: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_realmedialibrary_tmp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides: Data: 0.42MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rsssl_csp_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sbi_feed_caches: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sbi_instagram_posts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_snippets: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 4.52MB + Index: 5.03MB + Engine InnoDB
wp_users: Data: 0.38MB + Index: 0.34MB + Engine InnoDB
wp_viwec_clicked: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.20MB + Index: 0.27MB + Engine InnoDB
wp_wc_order_stats: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.19MB + Index: 0.25MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.34MB + Index: 0.64MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpr_rucss_resources: Data: 5.52MB + Index: 0.09MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_indexable: Data: 3.52MB + Index: 2.09MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.14MB + Index: 0.28MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.17MB + Index: 0.14MB + Engine InnoDB

### Post Type Counts ###

attachment: 1648
cms_block: 7
custom_css: 1
elementor_library: 7
jet-engine: 1
jet-popup: 1
nav_menu_item: 38
page: 29
post: 1
product: 452
product_variation: 2161
revision: 1490
shop_coupon: 113
shop_order: 755
shop_order_refund: 1
sliders: 4
viwec_template: 14
wcb: 9
woodmart_size_guide: 1
woodmart_slide: 2
wpsl_stores: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (53) ###

Admin Menu Editor Pro: door Janis Elsts – 2.16.1
Akismet Anti-Spam: door Automattic – 4.2.2
Bing Webmaster Url Submission: door Bing Webmaster – 1.0.13
Classic Editor: door WordPress Contributors – 1.6.2
Classic Widgets: door WordPress Contributors – 0.3
Code Snippets: door Code Snippets Pro – 2.14.3
MultiPOS - Point of Sale for WooCommerce: door DevDiggers – 3.4.0
Yoast Duplicate Post: door Enrico Battocchi & Team Yoast – 4.4
Easy WP SMTP: door wpecommerce
alexanderfoxc – 1.4.7

Elementor Pro: door Elementor.com – 3.6.4
Elementor: door Elementor.com – 3.6.1
Envato Elements: door Envato – 2.0.11
Facebook for WooCommerce: door Facebook – 2.6.12
Gravity Forms: door Gravity Forms – 2.5.16
Imagify: door WP Media – 1.10
IndexNow: door Microsoft Bing – 1.0.1
Smash Balloon Instagram Feed: door Smash Balloon – 6.0.4
JetEngine: door Crocoblock – 2.11.6
JetPopup: door Crocoblock – 1.5.6
JetTabs For Elementor: door Crocoblock – 2.1.16
Jetpack: door Automattic – 10.7
J. Ottenheijm.com Client: door J. Ottenheijm.com B.V. – 9.1.3
Amount Left for Free Shipping for WooCommerce Pro: door WPFactory – 2.1.6
Loco Translate: door Tim Whitlock – 2.6.1
Metronet Tag Manager: door Ronald Huereca – 1.5.4
Mollie-betalingen voor WooCommerce: door Mollie – 7.0.4
Perfmatters: door forgemedia – 1.8.8
Permalink Manager Pro: door Maciej Bis – 2.2.17
PixelYourSite: door PixelYourSite – 8.2.17
PW WooCommerce Bulk Edit Pro: door Pimwick
LLC – 2.304

Real Media Library: door devowl.io – 4.18.0
Really Simple SSL pro: door Really Simple Plugins – 5.3.4
Really Simple SSL: door Really Simple Plugins – 5.3.0
Slider Revolution: door ThemePunch – 6.5.13
Simple Sitemap: door David Gwyer – 3.5.5
Smartsupp Live Chat: door Smartsupp – 3.6
WC Hide Shipping Methods: door Rynaldo Stoltz – 1.5
WooCommerce NL Postcode Checker: door WP Overnight – 2.8.4
CTX Feed: door WebAppick – 4.4.55
Weglot Translate: door Weglot Translate team – 3.6.1
Coupon Box for WooCommerce: door VillaTheme – 2.0.3
QR & Barcode Generator Label Printing Premium - Woolabel: door Wooaddons – 1.2.7
WooCommerce Email Template Customizer Premium: door VillaTheme – 1.0.1.6
WooCommerce Google Analytics Integration: door WooCommerce – 1.5.8
WooCommerce PDF Invoices & Packing Slips: door WP Overnight – 2.14.2
WooCommerce: door Automattic – 6.3.1
Woodmart Core: door  – 1.0.32
Yoast SEO: door Team Yoast – 18.4.1
WP Crontrol: door John Blackbourn & crontributors – 1.12.0
WP Rocket: door WP Media – 3.10.9
WP Store Locator: door Tijmen Smit – 2.2.235
WPFactory Helper: door Algoritmika Ltd – 1.3.1
WPS Hide Login: door WPServeur
NicolasKulka
wpformation – 1.9.4

### Inactive Plugins (4) ###

CTX Feed Pro: door WebAppick – 5.2.89
WP All Import - User Import Add-On Pro: door Soflyy – 1.1.6
WP All Import - WooCommerce Add-On Pro: door Soflyy – 3.2.8
WP All Import Pro: door Soflyy – 4.7.1

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Must Use Plugins (1) ###

Perfmatters MU: door forgemedia – 1.8.8

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Winkelbasis: #11 - /collectie/
Winkelwagen: #12 - /winkelwagen/
Afrekenen: #13 - /afrekenen/
Mijn account: #14 - /mijn-account/
Algemene voorwaarden: #4602 - /algemene-voorwaarden/

### Theme ###

Name: Woodmart Child
Version: 1.0.0
Author URL: https://xtemos.com
Child Theme: ?
Parent Theme Name: Woodmart
Parent Theme Version: 6.3.3
Parent Theme Author URL: https://themeforest.net/user/xtemos
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

### Action Scheduler ###

Afgerond: 1.147
Oldest: 2022-02-26 12:12:35 +0100
Newest: 2022-03-29 11:53:13 +0200

Mislukt: 2
Oldest: 2022-03-24 16:57:00 +0100
Newest: 2022-03-24 16:57:00 +0100

In afwachting: 1
Oldest: 2022-03-29 19:03:43 +0200
Newest: 2022-03-29 19:03:43 +0200

### Status report information ###

Generated at: 2022-03-29 12:13:04 +02:00

Same problem here.

Hi @robbertjottenheijm,

Thanks for sharing the System Status Report.

Can you please follow the instructions given in this document and try to connect again?

If you still face the same issue, please go to WooCommerce > Status > Logs and share the most recent “Facebook for WooCommerce” logs here.

Looking forward to your reply!

Hi @belgins,

Thank you very much for replying to this thread and I’m sorry to hear that you are also facing the same issue.

I’d be happy to further assist you with this, however, I’ll have to ask you to create a new topic. Despite any similarity in symptoms, your issue may be different because of possible differences in physical servers, accounts, hosts, plugins, themes, configurations, etc.

Also, replying to unresolved threads is not recommended as per the Forum FAQ, and it’s possible that your reply will get archived and we won’t be able to provide you with more information.

Would it be possible to create a new topic by clicking here to proceed with further investigating this? ??