Not compatible with the latest version of PHP

  • I have had this theme for several years for my website, but I will have to switch to a different one. The support for non-paid versions is very poor. There is a conflict with the newest PHP version which is causing issues on my website. It’s frustrating to have to switch to a lower PHP version to make things work- this could cause security issues. I posted on the support forums to try to get assistance on this issue, and as I haven’t received a response, I can’t give this theme any more than 1 star.

    Update: I have now received a response from ThemeGrill, which I appreciate, so I have added one extra star due to their attempts to help me, but since this issue was resolved when I simply switched to a different theme, I can’t give any more than 2 stars.

    • This topic was modified 2 years, 8 months ago by cher443.
    • This topic was modified 2 years, 8 months ago by cher443.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @cher443,

    Firstly sorry for the delayed response to your query as we missed your query for some reason in the support forums. However, I have replied to your query for now you can check and follow the provided solutions which might help you fix the issues.

    Regarding the PHP compatibility, I am using the latest version of the PHP but have not received the errors you mentioned previously. However, there might be other factors for receiving the error such as plugin conflicts. So we will need to inspect the issue in detail on your end and fix it.

    We too have live chat support where you can leave your query and we will be replying to it instantly. Here is the link: https://themegrill.com/

    Please contact us via the live chat support and we will help you fix the issues. In case this is an issue with the theme, we will be working on it and releasing the theme with the issue fixed.

    At last, we really appreciate it if you would reconsider updating the 1-star rating. Thanks!

    With Regards,
    ThemeGrill Support Team

    Thread Starter cher443

    (@cher443)

    Hello Barsha, thank you for your response. My web host tech support rep said that the issue was with the theme. When I changed to a different theme, the issue disappeared, and I was able to upgrade to PHP 8.1, keeping all of the original plugins I had. I had to switch to a different theme, as I was concerned about having security issues if I kept an older PHP version. As I was using the free version of your theme, I wouldn’t have been able to utilize your live chat support. I can increase the rating to 2 stars, since you have tried to assist me with this.

    Hi @cher443,

    Thanks for upgrading the star. I was trying to help you but you have switched the theme. However, we will be fixing the issue in the upcoming version of the theme release ASAP.

    Also, let me know of any issues if you think of using the theme in the future and I will guide you with my full efforts.

    Anyway, thank you for trying the theme.

    Regards,
    ThemeGrill Support Team

Viewing 3 replies - 1 through 3 (of 3 total)
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