Not compatible with payment gateway

  • Resolved JessicaRodgers

    (@jessicarodgers)


    1 month ago

    Hello, Heartland Payment systems who has a payment gateway called SecureSubmit for Woo recommended we add your plugin to help prevent credit card testing schemes.

    After I added the free version, orders failed with this error code “SecureSubmit payment failed. Gateway response message: “Transaction rejected because the lookup on the supplied token failed.”

    I’ve reached out the Heartland developers and they requested I temporarily disable your plugin. Once we did, my client is now able to process orders.

    Im not sure what can be done to make these two plugins compatible. We really want to use it.

    Please advise on how we can fix this.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor kaggdesign

    (@kaggdesign)

    Hello @jessicarodgers,

    The SecureSubmit for Woo has very small number of installations (1,000+). I have created an issue on our GitHub, but unfortunately, I cannot guarantee when we can add an integration with this plugin.

    Thread Starter JessicaRodgers

    (@jessicarodgers)

    Thank you! I’ve also sent notice to Secure Submit.

    Plugin Contributor kaggdesign

    (@kaggdesign)

    I close the ticket here as the discussion is moved to the GitHub.

Viewing 3 replies - 1 through 3 (of 3 total)
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