Not compatible with DIVI theme

First, I see no reason here why you would think that this issue has anything to do with my plugin. You say that the only constant in all your sites is my plugin but you only have problems on the sites that use the DIVI theme, and you mentioned that you only had this issue since you updated the server to a more up to date PHP versions. So I would suspect that your DIVI theme is not compatible with the new version of PHP or there is a missing module that DIVI needs, but I would not even guess that this has anything to do with my plugin.

I would suggest that you check the error_log files on your server to see what is really causing the problem. If you have any reason to suspect that my plugin is in any way involved in causing this issue then please post any evidence that could help me determine the nature of the conflict and I will be more than happy to help you find a solution and update my plugin with a fix (the reason that I have not updated my plugin for a while is that it is working great and has not needed to be updated).

Also, if you are convinced that my plugin is causing this issue but you cannot find any evidence to support this theory then just try taking my plugin off of one of these sites to see if the that action alone would resolve the issue.

okay, I just thought, as you hadn’t updated the plugin for a while, that you may like to know. Sorry if I offended you.

I am not offended, but you did post a support topic under my plugin titled “Not compatible with DIVI theme”, which is not accurate if you have no evidence that my plugin contributed to this problem. As I said before, the only reason I have not updated my plugin in a while is because it is working fine, and there are no compatibility issue that I am aware of.

So if you could look in your error_log files to see what is causing your issue and post the info here, or at least remove my plugin and confirm that that does not resolve your issue, thus proving that my plugin is not to blame that would help.

I did remove the plugin and the issue stopped. I didn’t know how to contact you, otherwise I wouldn’t have posted here. And there was a box to tick if this was a support issue, which it wasn’t so I didn’t tick it. If I find out anything to the contrary, I will post it.

I have to repeat, I use your plugin on many sites and find it very good, I just thought you would like to know that in this case it seemed to have a conflict. Not blaming you or your program at all. It just solved the issue for me.

Ok, I don’t care about the semantics here and I have no issues with the words “support” or “blame”. I do support my plugin and I don’t mind being blamed for a conflict if it is my fault, however I just didn’t see any thing that would suggest that my plugin was responsible for the conflict. But, in your last reply, you said the magic words, so I need to clarify something now to confirm that you should be getting support from me and not DIVI or your hosting provider.

First, you just said that you did remove the plugin and the issue stopped. This suggest that my plugin may actually be involved in this issue, in which case I definitely want to confirm this and figure out why (even if the conflict is being caused by the DIVI theme). So can you please go back to the “Add New Plugin” menu in your wp-admin on that site and try to reinstall my plugin?

If it does not activate on your site then there is in-fact a conflict within my code. If it activates but then your other issue returns then the conflict is likely in the theme code but you should still check your error_log file to see what the cause actually is.

I cannot stress enough the importance of checking your error_log file. Because all this back and forth could be avoided simply by posting the relevant error that points the blame at the source code that caused the error.

If for some reason you do not get any errors after reinstalling my plugin then it was not my plugin that caused it and the problem must have been fixed by changing something else.

@germars,
I see that you marked this topic resolved but you have not yet replied to my last questions. Did you try reinstalling my plugin on the sites that you were having trouble with?

What was the result?

I am working on a new update and I would like to know if there is anything you could contribute that would improve this release. Please let me know if you are willing to work on this more to get to the bottom of your issue. As I said before, am am interested to uncover the cause of any conflicts that you might have found, even if it is coming from another plugin.

Hello Eli,

I’m sorry I said it was your plugin, because to be honest I’m actually not sure. The issue seems to repeat, but did correct itself when I removed it. But later one started up again without your plugin. At the same time, our hosting company moved our hosting to an updated server, WordPress was updated and so was DIVI. Any other sites with themes different to DIVI seemed to be fine, but all DIVI sites seemed to work again after removing the security plugin.

Coincidentally, DIVI has come up with an update today and it may have been them all along.

Again, apologies.