Not calculating number of images correctly

Hi there,

Thanks for reaching out. That issue maybe caused by cache. Can you try clear both server cache and browser cache then try again?

Please let me know if this works.

Kelly

That was actually the first thing I checked. Today, after multiple cache clears, and nothing appearing in Uncategorized… it still says “1”.

Hi there,

Can you please send us the theme and list for plugins you are using?

Best regards,
Kelly

It is as follows:

WordPress version
5.2.2

Theme
Divi v3.25.4

Plugins
Akismet Anti-Spam Version 4.1.2 by Automattic
Classic Editor Version 1.5 by WordPress Contributors
Custom Howdy Version 1.0 by IRGeekSauce
Divi Contact Extended Version 3.1.0 by Trumani
Download Manager Version 2.9.99 by W3 Eden
Duplicate Post Version 3.2.2 by Enrico Battocchi
Email Encoder – Protect Email Address Version 1.5.2 by Ironikus
Event Espresso Version 4.9.82.rc.035 by Event Espresso
Event Espresso – Vanco Gateway (EE 4.6.0+) Version 1.0.7.p by Event Espresso
FileBird Lite Version 2.2 by Ninja Team
Jetpack by WordPress.com Version 7.5.2 by Automattic
Redirection Version 4.3.1 by John Godley
Sermon Manager for WordPress Version 2.15.15 by WP for Church
Simple Calendar Version 3.1.22 by Simple Calendar
Simple Calendar – FullCalendar Add-on Version 1.0.8 by SureSwift Capital, Inc.
Simple Calendar – Google Calendar Pro Add-on Version 1.0.5 by Moonstone Media
Under Construction Version 3.45 by WebFactory Ltd
UpdraftPlus – Backup/Restore Version 2.16.15.1 by UpdraftPlus.Com, DavidAnderson
Wordpress Hebrew Date Version 1.3.4 by Hatul
WordPress RSS Feed Retriever Version 1.3.1 by Theme Mason
WP-Optimize Version 2.3.4 by David Anderson, Ruhani Rabin, Team Updraft
WPDM – Button Templates Version 1.2.1 by Shaon
WPDM – Dropbox Explorer Version 1.3.2 by WordPress Download Manager
WPDM – Extended Short-codes Version 2.8.2 by Shaon
WPDM – Page Template Version 1.1 by Shaon
WPDM – TinyMce Button Version 2.7.4 by Shaon
WP Mail SMTP Version 1.5.0 by WPForms
Yoast SEO Version 11.6 by Team Yoast

And, yes, I did try disabling all plugins just to see if the Uncategorized counter would be affected. It still shows “1” even though all images have been categorized.

Regards,
Chris

• This reply was modified 5 years, 8 months ago by shoreshdavid.

Hi Chris,

It seems that there is an error file, it does not appear but it is still in the database behind that, could you please check again?

Kelly

Hi Kelly,

Sorry but your reply doesn’t make much sense. Do you mean a log file on our web server? How is it “in the database behind that”? Do you mean the MySQL database for our website?

Please clarify exactly what you would like us to check.

Regards,
Chris

Hi Chris,

Please run this SQL command to get the post ID which causes an error (you can change wp_ to your prefix)

SELECT * FROM wp_posts AS posts
         WHERE 1=1 AND posts.ID NOT IN
         (SELECT object_id FROM wp_term_relationships WHERE term_taxonomy_id IN(
           SELECT term_id from wp_term_taxonomy where taxonomy = 'nt_wmc_folder'))
         ) AND posts.post_type = 'attachment' AND ((posts.post_status = 'inherit' OR posts.post_status = 'private'))

And after you know that post ID, you can know which image is having an issue.

Tommy

Hi Tommy,

First off, your SQL command has an error — extra “)” at the end of line 4. When I ran the command it pointed to an “image attachment” that FileBird wasn’t accounting for, and after deleting it, the image counter in FileBird next to “Uncategorized” correctly showed nothing.

As you probably already know, WordPress admins can go into the WP back office and “crop” an existing image so that it is saved as an “attachment”. This is how WordPress works and so this issue shouldn’t be blamed on WordPress, MySQL, or the image ID.

Thank you for your efforts.

Best Regards,
Chris