not backing up… please help

Hi,

This issue isn’t actually caused by BackWPup plugin. It’s more related to your MySQL server’s database configuration.

As you’re from non-technical background then we can suggest you to contact your hosting service provider and tell them this MySQL issue. Hope they will be able to solve this problem.

• This reply was modified 7 years, 11 months ago by Rnaby.

Hi @vizcano, are you still experiencing the issue you reported in this topic? If not, please mark this as resolved.

Hi @cocreation I am still experiencing this issue. I contacted my hosting provider and they updated all the mysql system but nothing the problem persist. I will run a new backup today and show you what I get as error.

I Hope you can help me with this problem.

Hi @vizcano. I’m happy to help. Post the relevant part of your log once you have it and we’ll go from there.

@cocreation this is what i get now

my hosting provider told me that there isnt problems in my hosting config.

i dont know what alse to do.

thanks for any help you might provide!

• This reply was modified 7 years, 10 months ago by vizcano.
• This reply was modified 7 years, 10 months ago by vizcano.
• This reply was modified 7 years, 10 months ago by vizcano. Reason: uploading image

Hi @cocreation
i already posted the error log.
thanks

Hi @vizcano, I’m sorry about the delay in response. I’m going to explore this issue a bit and get back to you. Part of the error seems to be in your database. There also seems to be an error with the encoding of your XML export file.

Hi @vizcano, sorry for my late response.

I believe there are two separate errors going on here, so let’s cover one at a time.
For the database warning, what is your Maximum script execution time set to? You can see under BackWPup -> Settings -> Job. Ideally it should be 25 seconds or so.

Please try that and let me know the result.

Hi @cocreation, thanks for the answer

let see my Maximum script execution time WAS 120 seconds. i set it up to 25 and ran a new backup to see the log.

i think one of the problems were fix. thanks

this is the result

Hi @vizcano, for the current errors you are getting, could you generate a debug log and send it to support [at] backwpup.com? That’ll give us more metadata to try to figure this out. Please just attach the log to the email.

To generate a debug log, first switch logging level to Debug (not translated), under BackWPup > Settings > Logs. Then run your job as normal. Download the log file and send it to us.

Thanks so much for your cooperation and patience.

Hi @vizcano, are you still experiencing this issue? I’m happy to help you debug if so.

Hi @cocreation thanks for your answer and your help.
Right know I lost my Internet connection. Once I solve that problem with my Internet provider I will run the backup and sent you the debug log.
Thanks a lot and have a great day.

Hi @vizcano, I just wanted to check back in to see how things are working. Feel free to let us know if you are having issues.

@vizcano, since we didn’t hear back from you, we assume that your problem has been fixed and we can mark this ticket as resolved. If we are wrong, please reopen the ticket and provide more information, so we can help to find a proper solution for you! ??

hi @cocreation sorry for my delay i now have internet again, i run another test. i have 2 warnings i will sent the log file to the adress you have provided. thanks for your help. have a great weekend

p.s.: i will provide the link of this thread in the email so you will know what is the log error about.