Not backing up, and no error messages

  • Resolved tonyatreewp

    (@tonyatreewp)


    2 years, 4 months ago

    Hi,

    When I click on Backup Now, it gives me the popup box, to select what I want to backup, then says requesting start of backup, where it sits for a couple of minutes, then disappears, with no error.

    I’ve tried uninstalling the plugin and reinstalling, as well as clearing all the settings, but no improvement. There is no recent log available, after clearing the settings and trying to backup several times.

    Also, I cannot delete previous backups from Existing Backups. I have managed to delete a backup (all files) via the file manager, though the backup still shows in the Existing Backups. When I click on delete it just does nothing.

    There is plenty room on the server for new backups.

    This is the error log:
    ———————————————————————–

    2022-10-16 15:14:10 UTC [apache][autoindex:error] [pid 70363] [client 40.67.197.230:12136] AH01276: Cannot serve directory /home/customer/www/contentwhisperer.com/public_html/wp-admin/css/: No matching DirectoryIndex (index.html,Index.html,index.shtml,index.php,Index.php,index.phtml,Index.phtml,index.htm,Index.htm,home.htm,Home.htm,Default.htm,Default.html,default.htm,default.html) found, and server-generated directory index forbidden by Options directive, referer binance.com
?
2022-10-09 06:17:27 UTC [apache][autoindex:error] [pid 99287] [client 40.67.197.230:12136] AH01276: Cannot serve directory /home/customer/www/contentwhisperer.com/public_html/wp-admin/css/: No matching DirectoryIndex (index.html,Index.html,index.shtml,index.php,Index.php,index.phtml,Index.phtml,index.htm,Index.htm,home.htm,Home.htm,Default.htm,Default.html,default.htm,default.html) found, and server-generated directory index forbidden by Options directive, referer binance.com
?
2022-09-29 08:35:49 UTC [apache][autoindex:error] [pid 54481] [client 52.166.207.241:12136] AH01276: Cannot serve directory /home/customer/www/contentwhisperer.com/public_html/wp-admin/includes/: No matching DirectoryIndex (index.html,Index.html,index.shtml,index.php,Index.php,index.phtml,Index.phtml,index.htm,Index.htm,home.htm,Home.htm,Default.htm,Default.html,default.htm,default.html) found, and server-generated directory index forbidden by Options directive
?
2022-09-27 13:07:21 UTC [apache][autoindex:error] [pid 35742] [client 20.171.45.155:12136] AH01276: Cannot serve directory /home/customer/www/contentwhisperer.com/public_html/wp-admin/css/: No matching DirectoryIndex (index.html,Index.html,index.shtml,index.php,Index.php,index.phtml,Index.phtml,index.htm,Index.htm,home.htm,Home.htm,Default.htm,Default.html,default.htm,default.html) found, and server-generated directory index forbidden by Options directive, referer binance.com

    ———————————————————————————-

    Any help would be greatly appreciated.

    Thanks
    Tonya

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    “then disappears, with no error. ”
    > Is it the plugin that disappears? If not, then do you see any error message in the “Backup/Restore” tab?

    Thanks,
    Bryle

    Thread Starter tonyatreewp

    (@tonyatreewp)

    Thanks for responding Bryle.
    No, it’s the message ‘requesting start of backup’ that disappears. There is no backup, there is no error message.

    I feel there is so little to go on. It is bizarre.

    This is a 3 minute video of what I’m seeing:
    https://www.loom.com/share/b156670d6df64d9db033886b7874abe0

    It’s hosted on Siteground, on an apache server.

    Unless you have any other ideas, I am considering rolling back through backups taken by my hosting provider.

    Thanks
    Tonya

    • This reply was modified 2 years, 4 months ago by tonyatreewp.
    • This reply was modified 2 years, 4 months ago by tonyatreewp.
    • This reply was modified 2 years, 4 months ago by tonyatreewp.
    Plugin Contributor Prashant Baldha

    (@pmbaldha)

    I think the solution described on https://www.liquidweb.com/kb/apache-error-no-matching-directoryindex-index-html-found-solved/ will be helpful to you.

    Thread Starter tonyatreewp

    (@tonyatreewp)

    Thanks Prashant. I appreciate your help.

    I have looked at the link you’ve given and done some searching around it, but I’m afraid I don’t fully understand how to implement it. This isn’t anything I’ve dealt with before.

    Where are these commands being entered (which add index.php to the DirectoryIndex directive)?

    Thanks
    Tonya

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    If you use a different browser do you still experience the same issue? Sometimes browser extensions and plugins can cause this issue.

    Thanks,
    Bryle

    Thread Starter tonyatreewp

    (@tonyatreewp)

    Hi Bryle,

    If I use Firefox, I get the same issues.

    Thanks
    Tonya

    Thread Starter tonyatreewp

    (@tonyatreewp)

    Thanks for trying to help.

    I’ve just rolled it back via a backup on the server, and it’s now working again.

    Kind regards
    Tonya

    • This reply was modified 2 years, 4 months ago by tonyatreewp.
    Thread Starter tonyatreewp

    (@tonyatreewp)

    I worked out that it was the Mai Engine plugin (that goes with Mai theme by Bizbudding) which was causing the problem. They’ve updated the plugin now, and the issue has resolved.

    Thanks again for your help

Viewing 8 replies - 1 through 8 (of 8 total)
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