Not automatically scrolling the page up after submit the form

  • Resolved sinapars

    (@sinapars)


    1 year, 4 months ago

    Hi Team,

    Previously, when the form was submitted, the page was automatically scrolled up (the beginning of the form) and the form registration message was displayed.
    Recently I found out that this does not work! And the page remains where it was, which makes it not a good browsing experience

    BR

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Njones35

    (@njones35)

    Hi there,
    Can you give me a link to your form so I can check this out?

    If you are using the Pro version of our plugin, can I ask that you please open a ticket in our helpdesk here, as we are only able to support the Lite plugin via WordPress forums: https://formidableforms.com/new-topic/

    Best,
    Nathanael.

    Thread Starter sinapars

    (@sinapars)

    Customers of the free premium version should inform me about this. Unfortunately, the website links are internal and cannot be seen from outside
    But it is not a complicated case, you can easily reproduce it

    BR

    Plugin Support Njones35

    (@njones35)

    Hi there,

    I have tested, but I am unable to reproduce your issue on my dev site. Without being able to see your site it is hard to be sure of the cause, but most often, this kind of issue is caused by a theme conflict:

    To help diagnose the issue and determine if anything on your site is interfering with Formidable, we recommend following the steps in this guide:?https://formidableforms.com/knowledgebase/what-plugins-are-known-to-cause-conflicts/#kb-how-to-find-a-conflict

    Best,

Viewing 3 replies - 1 through 3 (of 3 total)
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