Not as Described | No Support

  • Resolved thorstreamtv

    (@thorstreamtv)


    7 years, 11 months ago

    After downloading the Paid Version of this plugin there was no change. Although it added what seemed to be additional functions such as coupon codes and taxes for the Paypal Plugin. These paid options could not and did not work. What was shown in screenshots from the plugin seller was way different than what is actually in the plugin itself.
    I have tried repeatedly to contact the seller. He will not respond. IO have asked for a refund and he will not respond. The plugin does not function as described..

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Scott Paterson

    (@scottpaterson)

    Hi,

    You submitted a ticket yesterday and I replied today – 1 hour ago. I am not ignoring you at all. Please check your email.

    Thanks,
    Scott

    Plugin Author Scott Paterson

    (@scottpaterson)

    Hi Allen,

    I think I might have figured out why you are having problems. You submitted your original ticket for Easy PayPal Button Pro, but you purchased Easy PayPal Shopping Cart Pro, that plugin does not support coupon codes. But our other plugin Easy PayPal Button Pro does. I think that you may have purchase the wrong plugin. If you would like, I will be happy to issue you a refund for this plugin so you can purchase the correct one.

    Thanks,
    Scott

    Plugin Author Scott Paterson

    (@scottpaterson)

    Allen,

    1. I believe you purchased the wrong plugin and got confused about the features it had.
    2. You submitted an email ticket to me. I replied the next day. You have not replied.
    3. You created a ticket here, I replied in 10 minutes. You have not replied.
    4. You filed a case with PayPal.
    5. You left me a 1 star review. To which I replied in less then 10 minutes.

    Please contact me back and let’s work this out.

    Scott

Viewing 3 replies - 1 through 3 (of 3 total)
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