Not as Advertised

Hello @docktor1961

Thank you for taking the time to share your feedback about your experience with Starter Templates. We are sorry to hear you had a tough time finding single templates.

You mentioned that you couldn’t import the simple page templates, but this isn’t true. We recently added AI-powered building capabilities, but the old templates, pages, and patterns are still available as well. You can find them here: https://d.pr/i/3WelXd

I’d like to personally connect with you and answer any questions you may have. May I ask for the ticket ID if you have one open with us? If not, please create a?support topic here?or?open a ticket. We’re confident we can help you resolve any confusion.

It is disheartening to see you shared a negative review for the Astra theme, though your concern was about Starter Templates.

Again, thank you for sharing your feedback, and we look forward to hearing from you and solving the problems you are facing.

Regards,

Mehedi Hasan, from Starter Templates team.

Thank you @thebengalboy:

Just so to be clear, the free experience. Neither the (that installs whether a person wants it or not) ‘Starter Template’ plugin template ‘library’ works, (I know because I went ahead, after selecting ‘insert’, and started a free account with Zip WP, with no joy in the end) nor the Astra Theme Library (within Astra Theme dashboard) works, for downloading a ‘single page’ template. No need for a support ticket, (that’s not going to set right with you) because I moved forward (after trying that function three or four times) yesterday without either library (and I will be deleting the Zip WP account I was forced to set up, by the Starter Template ‘library’ plugin) with building the pages from scratch, container by container, block by block, using the ‘Spectra’ plugin ‘page tools’ for designing pages. (ps: could be my WordPress firewall settings prevented Zip WP (AI) from having access to the WP dashboard) Thank you for listening to my experience.

Best Regards,

Renee

• This reply was modified 11 months ago by Renee.
• This reply was modified 11 months ago by Renee.

Thanks for getting back, @docktor1961

I would like to apologize for the shortcomings you experienced. There may be a misunderstanding here. Please allow me to address your concerns and the points you mentioned:

1. Neither the ‘Starter Template’ plugin template library works.
   Could you please share the problem details you encountered? Please share a screenshot or screencast with the problem you’ve faced.
   Either way, you can choose to use AI Generation or proceed without AI; it should work perfectly fine. Here is a screencast for reference: https://d.pr/v/6gDEuW
2. Nor does the Astra Theme Library work for downloading a ‘single page’ template.
   I’m not sure what you are referring to with the ‘Astra theme library,’ but please understand the responsibility lies with the Astra theme and Starter Templates. All the templates come with the Starter Templates plugin, not with the Astra theme.
   Here is a reference video on how you can import a single page: https://d.pr/v/An9Mjz

We are sorry to hear that you’ve moved away from Starter Templates, but it functions exactly as you want. Perhaps there was some misunderstanding, causing the workflow to be unclear.

Should you require any further assistance or clarification, please don’t hesitate to reach out—I’m here to ensure everything works fine for you.

Regards,

Mehedi Hasan

Thanks @thebengalboy, for being there for your customers. Point #1, is appropriate, and if I choose to come back to Astra Theme I will reference that screen grab video for Template Kits. (others will find that helpful)

Point # 2, that screen grab is not appropriate. To quote myself in what I left in the Astra Theme review, “So what does the Astra Theme Builders offer. It offers it says, page by page design. Back to the wp dashboard, find appearance and select, starter templates, after I read the ‘how to insert single pages’ article on the Astra website. I select Block Editor from the three choices. I’m suppose to see according to the article in the top nav of the template selection page, Pages, Patterns, Wireframes. I have instead, Starter Template logo, a heart, a refresh page option, and it shows that I chose the Block Editor.” (left to right, top menu)

Where as, in the first screen grab your in the Block Editor, w/Starter Kit tab at the top.

The second screen grab, go to WP Dashboard, Appearance. Select, Starter Templates from there it says, choose of three options (block editor of your choice, WP block editor, Elementor, and I forget the other one) after making your selection you are shown a variety of Astra Templates and categories to choose from. The top nav bar shows, Starter Template logo, a heart, a refresh page option, and it shows that I chose the Block Editor. I never did see a top nav bar that showed, (centered) Pages, Patterns, Wireframes. I hope that helps.

Best Regards

Renee