“not allowed to access this page” – error message

  • Resolved bidiesman

    (@bidiesman)


    4 years, 6 months ago

    Hello,
    I’m very interested about your image cleaner function. I’m using wordpress multisite and I got the following message when activating your plugin.
    “Sorry, you are not allowed to access this page.”
    This message was triggered by Core.
    Call stack:
    wp_die()
    wp-admin/includes/menu.php:350

    I’m very surprised because on my test environment which is a clone of that website with empty wp-content/uploads/ problem is not occuring.
    Do you have any idea what can it be? I’m off course running the site as a superuser.

    after few refresh I succeed to activate your plugin but then I clicked on “SCAN” and then nothing started.
    compared to my test website displaying some update:
    Total Posts: 200 Scanned: 20190

    on my live website nothing is happening and I do see the “cancel” button and not anymore the “scan” button.

    also this error in the console:
    admin.php?page=wpvivid-cleaner:824 Uncaught ReferenceError: wpvivid_post_request is not defined
    at wpvivid_start_scan (admin.php?page=wpvivid-cleaner:824)
    at HTMLInputElement.<anonymous> (admin.php?page=wpvivid-cleaner:796)
    at HTMLInputElement.dispatch (jquery.js?ver=1.12.4-wp:1)
    at HTMLInputElement.r.handle (jquery.js?ver=1.12.4-wp:1)

    hope it’s an easy trick to fix.

    Jé

    • This topic was modified 4 years, 6 months ago by bidiesman.
    • This topic was modified 4 years, 6 months ago by bidiesman.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support tonyrobins

    (@tonyrobins)

    Hi @bidiesman

    Thanks for reaching out to us.

    That is because the free version doesn’t support WordPress Multisite.

    Also, is the test site a WordPress Multisite network?

    All the best,

    Thread Starter bidiesman

    (@bidiesman)

    The test site is a multisite but other database are not present. so probably considered as a single site.
    I would be very interested to get a 30$ license for the image cleaner only. if you do something like that I will contact you via your website.
    Still I will do your trial and see how it goes.

    Thank you for your fast reply.

    Plugin Support tonyrobins

    (@tonyrobins)

    Thank you for your update. @bidiesman

    For any pro version questions, please feel free to contact us via this form.

    All the best,

Viewing 3 replies - 1 through 3 (of 3 total)
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